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Price from £1,845pp
VISITING: Norway BROCHURE CODE: 28010
All prices include: transfers, accommodation, meals, guided activities and cold weather clothing; all as listed.
Tromsø is in the far north of Northern Norway and is a well-known base for Aurora hunting. The city has much to offer, but once you escape the lights and head into the countryside there is a huge potential for witnessing the Northern Lights. Your holiday includes three guided Aurora hunts and the chance to see the lights from the comfort of your own bed, whilst Aurora glamping. During the day you will enjoy a whale and fjord safari, meet a traditional reindeer herder and take part in a 5km dog sled safari.

What's included?

  • Transfers: return airport transfers
  • Accommodation: 2 nights at the Clarion Collection Aurora, 1 night at the Arctic Glamping Camp and 2 nights at the Sommarøy Arctic Hotel
  • Meals: 5 breakfasts, 2 lunches, 3 dinners and 2 light evening buffets
  • The following activities are included in the holiday: whale or fjord wildlife cruise by catamaran, minibus Aurora hunt, Sámi culture and reindeer experience, dog sledding safari, guided drive to Sommarøy, 2 x guided Northern Lights hunts (the order of activities is subject to change)
  • Fully qualified guides and instructors during activities.
  • Cold weather clothing for the duration

Tromsø sits approximately 350km above the Arctic Circle. It is known as the ‘Capital of the Arctic’ and has much to offer visitors. There’s a fantastic culinary scene, some fascinating Arctic heritage and many local attractions to enjoy. Whilst the city is at the heart of the Aurora Zone, it is away from the city lights that the best displays are found and, as the city is surrounded by Arctic wilderness, you don’t have to travel far to witness some amazing Aurora displays.

To maximise your Northern Lights viewing potential, we have included three guided Aurora hunts in this five-night break. You split your time between the city, an amazing Aurora Camp and the stunning island of Sommarøy and each offers its own Northern Lights appeal. 

From Tromsø you will hunt by minibus, allowing you to cover greater distances and outrun any localised cloud cover to hopefully capture a display.

A real Aurora hunting highlight, however, is a night of luxury glamping in a wilderness camp on the island of Kvaløya, roughly 40 minutes from Tromsø. The camp is set in dramatic natural surroundings and the deluxe tents have panoramic windows so if you are lucky, you may witness the Northern Lights from the comfort of your bed! During your stay, you will also enjoy a 5km dogsled safari for yet another unforgettable experience.

You will then also spend two nights hunting the Northern Lights on the stunning island of Sommarøy which has very little light pollution.

This holiday also allows you to explore the Arctic waters surrounding Tromso, search for marine and birdlife whilst enjoying stunning views of the fjords during a cruise. The city is surrounded by mountains and the views back towards the land are spectacular. Whilst seals and seabirds are a prime attraction, for departures between December and the 25th of January, the voyage will focus its attention on whale watching. Orcas and humpbacks are annual visitors and so with a little luck, you may witness these majestic mammals.

The island of Sommaroy will then further introduce you to the dramatic scenery of Northern Norway. This fishing community retains its traditions and charm. We have left your time relatively free on the island so you explore at your own pace. If you would like to include additional activities, you can add a wildlife safari by minibus to your program and search for the likes of moose and white-tailed eagles. See the ‘Personalise’ section of the holiday page for more details.


 Image credits: Tromsø Adventure, Sommarøy Arctic Hotel, Tromsø Outdoor, Ch, Wungenz Foap, Gaute Bruvik, Bard Loken/VisitNorway
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Key facts

Duration:5 nights
Pace:Active
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  • Following your arrival at Tromsø Airport, you will be transferred to your hotel in the city. We would recommend getting an early flight if possible as the ‘Capital of the Arctic’ is a vibrant place and there is much to explore. The culinary scene here is great and although a light evening buffet is included, we would certainly recommend visiting a local restaurant and sampling some of the Arctic delicacies.

    If you cannot wait to begin your search for the Northern Lights, a reindeer-pulled Aurora sleigh ride is perhaps the perfect introduction to this part of the world. Please see the ‘Personalise’ section of the holiday page for further details.

  • Today you will take to the water for an unforgettable boat safari. Depending on your departure date, this will either focus on the fjords and local wildlife or whale watching.

    For our departures between December and the 25th January, there should be the chance for you to witness orcas and humpback whales in the region, although their travel plans can never be guaranteed. This trip can last between three and six hours, depending on where the expert guides feel whale sightings will be most likely.

    For those travelling after the 25th January then the cruise will focus more on the stunning fjord landscape and marine wildlife such as seals and seabirds. This safari is typically around three hours in duration.

    Your evening buffet will be available once again, and after which, you will enjoy your first Northern Lights hunt via minibus. The mobility provided by the vehicle allows you to cover greater distances and hopefully escape any localised cloud cover. Your knowledgeable guide will determine where the best possible viewpoint might be, based on the weather and solar activity forecasts. Throughout, you should keep your eyes towards the northern skies for any flickers of colour as the Aurora can potentially appear at any moment.

    If you would like to try Aurora hunting by boat, then it is possible for you to upgrade your minibus hunt for a Northern Lights dinner cruise (supplement applies). Please ask one of our Travel Experts for more information.

  • This morning you can enjoy breakfast at the hotel before checking out and securely storing your luggage, as tonight you’ll be Aurora glamping!

    From the modern city, you will take a short transfer to the island of Kvaløya for a chance to engage in something more traditional. Reindeer herding remains an integral part of Sámi culture, and today you will meet with a local herder at their camp. You will learn a great deal about the lives of the herders and their animals and there will also be the chance for you to feed the reindeer. Lunch will be served in a lavvu (traditional tent) and tales will be told around a campfire. You will be out for around three to four hours in total.

    Following on from your time with the herder, you will have some free time in Tromsø before being transferred to the remote wilderness camp for your Aurora glamping experience. The camp is approximately 40 minutes from Tromsø and is located in stunning natural surroundings on the island of Kvaløya, away from the lights of the city. It is ideal Aurora viewing territory and spending the night in such surroundings really is a privilege.

    The adventures are not over for today, however, as you will explore the winter landscape during a 5km dogsled safari. Huskies are synonymous with this part of the world and meeting the dogs is always a holiday highlight. Following on from a full safety briefing, your expert guide will lead the way on the trail, which will take you through the forest and towards the stunning coastline where you can enjoy views of the fjords. Your guide will control the dogs and you will travel two people per sled as passengers. You will be out for approximately 40 minutes.   

    During the evening you will enjoy a delicious dinner in the camp’s central cabin. Your hosts use local, seasonal ingredients in their food, so be prepared for some very tasty local treats. The warming fire creates a cosy atmosphere, but you should try and draw yourself away in order to keep a lookout for the Northern Lights, either outside or from your cosy tent.

  • Following breakfast at the camp, you will depart on a guided scenic drive to the island of Sommarøy. Northern Norway is known for its stunning fjord landscapes which are simply jaw-dropping. Today you will follow the coastline, which is flanked by mountains, as your local guide imparts some of their local knowledge and you enjoy the views. The drive is approximately one hour in duration and you will have the opportunity to stop and take photographs.

    After arriving on the island, there will be some free time for you to settle into your accommodation at the Arctic Hotel and explore the village. Sommarøy remains a strong fishing community and the thriving harbour is always a hive of activity and a fascinating place to visit. Lunch will be enjoyed at the hotel.

    If you would like to relax before your Aurora activity, then the hotel does have an outdoor hot tub with stunning views which you can add to your holiday. Please see the ‘Personalise’ section of the holiday page for full details.

    During the evening you will enjoy dinner in the restaurant before a visit to a nearby Aurora Camp with a local expert guide. Sommarøy has very limited light pollution, so should the conditions be favourable, you won’t have to venture very far to see a potential display. Your guide will use their local knowledge and experience to entertain you during the evening, and hopefully, your efforts will be rewarded. The duration of the activity is approximately three hours.

  • Enjoy a leisurely breakfast, before having the day free to explore the island of Sommarøy.

    Sommarøy has some beautiful beaches and these are particularly picturesque in winter when the sand can be covered in snow. There is a strong sense of community here and people are typically very happy to share information about life on the island with visitors.

    If you want to learn to more about the local community you can add an additional guided walk of Sommarøy to your holiday or a wonderful wildlife tour. The details of all the activities available can be found in the ‘Personalise’ section of the holiday page.

    During the evening, you will enjoy another meal in the hotel restaurant prior to your second, and final, Aurora Camp. Once again you will be accompanied by an expert guide who will lead you to an ideal Aurora viewing spot on the small island of Sommarøy. With a little luck, the conditions will be favourable and the Northern Lights will dance and bid you farewell. The duration of the activity is approximately three hours.

  • Following breakfast, you will be transferred* back to the airport in time for your flights home. If you would like to extend your stay then we can arrange this for you. Please contact one of our Travel Experts for further information.


    *Please Note: your return transfer is scheduled to leave Sommarøy at 9:00 am. If you require an earlier or later transfer, supplements will apply. Please contact one of our Travel Experts for more information.

The following accommodation is included in the trip:

Included in price

Clarion Collection Hotel Aurora, Tromsø

Nights: 1-2

This hotel is well-located in the harbour area of the cosmopolitan city of Tromsø. The hotel has a lovely modern design with free Wi-Fi and stunning panoramic views of the mountains surrounding Tromsø and the Tromsøysund Strait. The hotel has a small gym and an outdoor hot tub set on the rooftop which is one of our favourite places to spend an evening in the city.

There is a bar area which is quite popular in the evenings. If you would like to take the opportunity to explore this vibrant city, then your location in the heart of Tromsø couldn't be better for visiting the highlights on foot.

Hotel Facilities

  • The location is this hotel's real selling point - just 500 metres from the famous Polar Museum, with the Polaria Aquarium just a 10-minute walk away
  • This hotel offers a wonderful afternoon tea for guests which includes coffee and fresh waffles - delicious!
  • A light evening buffet is included for all guests to enjoy
  • There is a gym, a sauna and an exceptional outdoor hot tub on the roof of the hotel
  • The friendly reception desk is open 24 hours to help you with anything you may need
  • NB: The hotel is cash-free. They take payment by credit or debit card and accept all major international cards including American Express and Diners. They can accept cash payment if needed but offer no change if you do not have the correct money.

Guest Rooms

TWIN/DOUBLE ROOMS: the hotel offers 121 hotel rooms each equipped with a flat-screen cable TV and work desk. All rooms are very clean, comfortable and welcoming. Some of the hotel rooms have a lovely view of the harbour and many guests enjoy watching the Hurtigruten ships sail into port whilst en route north or south.

Wilderness Camp North Tour

Nights: 3

Wilderness Camp North Tour is an amazing glamping experience, located on the island of Kvaløya, only forty minutes from Tromsø. The tents are pretty luxurious with a large, cosy double or twin beds and they have panoramic windows which provide views of the landscape and of the sky. You can potentially witness the Northern Lights whilst tucked up in bed. The tents are spacious and there is a seating area from which to enjoy the views whilst having a hot drink or some fresh fruit from the minibar.

The camp is set in a genuinely wild location, with dramatic mountain peaks surrounding a snow-covered valley. There is a central cabin where you will enjoy home-cooked meals, prepared using fresh ingredients.

There are no showers at the camp, but there is a water pump which provides fresh water whenever you need it.

Facilities

  • Enjoy the space and luxury of the tent which has a paraffin heater, a seating area and fantastic views of the northern skies from the windows
  • Sample fresh local produce and delicacies such as reindeer or fish soup which are particular favourites in Northern Norway
  • The central cabin is an ideal location in which to relax with a hot drink whilst enjoying the silence of the surrounding wilderness. It is equipped with a fireplace to ensure a cosy atmosphere
  • There is very little light pollution in the area, so the Aurora viewing potential is excellent

Room Type

EXCLUSIVE TENT: the luxurious tents are equipped with large, cosy double or twin beds and are both bright and spacious. There are windows which provide fantastic views of the northern skies and the surrounding landscape. Each tent has a seating area, coffee and tea making facilities and a minibar with fresh fruit provided. There are toilets in a separate building and a water pump which gives access to fresh water whenever you need it.


Image credit: Tromsø Adventures

Sommarøy Arctic Hotel

Nights: 4-5

Overlooking the Atlantic Ocean, in the traditional fishing community of Sommarøy, this hotel offers a location with breath-taking views across the water. A recent full renovation and extension (which was completed in 2017) also ensures world-class facilities as well as plenty of Nordic charm.

The small island of Sommarøy (‘summer island’) is a thriving community with an active fishing industry so you can be sure of a genuine coastal experience and plenty of freshly caught delicacies to enjoy at meal times.

The hotel is located around 45 minutes from Tromsø yet its remote location provides a true sense of escape. Despite offering 155 rooms in total (with various room/apartment options) the hotel still has an intimate feel and guests will frequently spend evenings socialising in the bar or keeping watch for the Northern Lights together.

Hotel Facilities

  • Relax in the hotel's seaside bathhouse which features a woodfired sauna and spacious hot tub. The hotel also boasts an outdoor hot tub with excellent views of the sea and night’s sky
  • The hotel has a wine lounge which features a glass wall overlooking the harbour and a central fireplace. This can be booked for small groups or is sometimes open for everyone.
  • The bar offers an excellent wine list and you can sample a drink from the hotel’s own vineyard in Italy
  • The hotel offers free private parking to all guests
  • Breakfast, which is included in your stay, is served within the on-site lobby restaurant which uses fresh local ingredients where possible
  • The 24-hour reception team will be happy to assist you in booking additional activities or pointing out local sights

Guest Rooms

DOUBLE/TWIN/SINGLE STANDARD ROOMS: the hotel has 15 standard rooms in total. These are all located on the ground floor of the original building and offer an ensuite shower room, free Wi-Fi, TV, desk, hairdryer and a seating area.

DOUBLE/TWIN STANDARD-PLUS ROOMS: there are 14 standard-plus rooms which have the same amenities as standard rooms but are located on the upper floor of the hotel with the majority offering sea views. These require a minimum of two people.

SUPERIOR BALCONY ROOM: located in the new hotel wing, the superior balcony rooms are all warmly decorated in a modern Nordic fashion and offer double or twin beds as well as an en-suite shower room, free Wi-Fi, TV, desk, hairdryer and a seating area. Each has a balcony with sea views. There are 42 superior balcony rooms in total

SUPERIOR BALCONY SUITE: the hotel has 3 comfortable and spacious balcony suites in the new wing of the hotel which have one double/twin and one single bedroom as well as a large living area and balcony. The ensuite bathroom has a bathtub, shower and hairdryer. The suites have tea and coffee making facilities and free Wi-Fi

FISHERMAN’S COTTAGES: each fisherman’s cottage (Rorbu) is furnished in a cosy Norwegian coastal style and located around a two-minute walk from the hotel. There are four 3-bedroom cottages for up to 6 guests, each featuring a kitchen, lounge and two shower rooms/toilets.


Image credits: Sommarøy Arctic Hotel

Personalise this tour


Our pick

Northern Lights Dinner Cruise

From £162pp

Departing from the harbour in Tromsø, you will set out across the water on a catamaran in search of the Northern Lights. The boat is comfortable with a viewing deck and a heated lounge for you to enjoy as you set off slowly across the water. There is no artificial light pollution out at sea so the skies are dark for Aurora viewing, but you are still able to enjoy Tromsø from a wonderful new perspective as you look back at the illuminated city.

Dinner is a traditional Norwegian supper (usually fish based), served in the boat's indoor lounge, whilst you wait for the Northern Lights to hopefully appear in the dark skies above you.

The onboard guide’s knowledge about the city and its surroundings, as well as their many years of experience of the Northern Lights, will make for a very memorable experience.

Cold weather clothing is provided.


 Image Credit: Konrad Konieczny/www.nordnorge.com


Other options

Activities

Aurora Reindeer Sleigh Ride

From: £202pp

Reindeer are synonymous with the Arctic Circle and reindeer-pulled sleighs were historically used by the Sámi people to travel between villages. This is a wonderful experience for those who want to experience some of the traditions of Sámi culture and encounter reindeer up close. It is also an opportunity to escape the lights of Tromsø and perhaps witness a Northern Lights display.

You will travel to a remote camp, deep in the wilderness and in an ideal location from which to watch the Aurora should conditions be favourable. Travelling two people per sled you will then enjoy a safari by reindeer-pulled sleigh, keeping watch on the skies above and enjoying the magic of the experience.

Read more about this activity

A hearty meal (typically a reindeer stew – vegetarian option available) will be served after the sleigh ride and will be followed by traditional Sámi tales and a joik performance (traditional singing).

The activity will take place just outside the city of Tromsø at the same destination as your reindeer feeding and Sámi culture activity, which is part of the agenda.

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Sommarøy - Wildlife Safari by Minibus

From: £135pp

Northern Norway has a diverse selection of wildlife and many animals can be spotted during the winter months. During the wildlife safari, you will join a local guide and explore the area surrounding the island of Sommarøy in a heated minibus. If you are lucky, you may spot moose, white-tailed eagles, reindeer and otters.

Your safari will include lunch by an open fire and your guide may even bring along his two Alaskan huskies for part of the journey.


Image credit: C.H/VisitNorway.com (Copyright Innovation Norway)

Guided Walk on Sommarøy

From: £25pp

A guided walking tour of Sommarøy will introduce you to the local community and the age-old fishing traditions which still exist to this day. You will walk down to the quayside and experience the hustle and bustle of the harbour before making your way to the centre of the village and stopping at the museum and handicraft centre.

The tour will also include a visit to the Kaillkråa which is a traditional coffee shop where some of the locals have a personal hook where they hang up their coffee cups when they leave.


 Image Credit: Sommarøy Arctic Hotel

Northern Lights Adventure with Tesla

From: £250pp

You’ll be picked up in central Tromsø by your own exclusive Tesla Model X with certified driver and guide. What better way to search for one of nature’s greatest wonders than in a zero-emission, eco-friendly and environmentally clean car equipped with a glass roof.

You will be given an introductory talk where you’ll receive your warm suits for the night, followed by a short lesson in Northern Lights forecasting and photography. You’ll then have a brief introduction to our Tesla Model X. This powerful performance car can cruise the winter conditions with ease, taking you to locations out of the light pollution and on the road to the Northern Lights.

Our professional guides know the area well and will explain the science and history behind the Aurora so you get the true insider knowledge. They’ll also help you with your camera settings so you can capture the adventures of the night. 

You’ll enjoy a meal at one of our favourite local restaurants as well as drinks and snacks throughout the evening.

With so many ways to try and see the Aurora in Tromsø, the Tesla tour gives you the option to have a more private and environmentally-friendly experience of the magical display. 

Availability: 15th September – 31st March


Image Credit: Pukka Travel

Little Extras

Sommarøy Arctic Hotel Hot Tub

From: £50pp

There are few better feelings than stepping into bubbling hot water, particularly when you are high above the Arctic Circle during the winter time. The Sommarøy Arctic Hotel has an outdoor hot tub which overlooks the ocean and the beautiful winter landscape. You can book this to enjoy during the day, or if you prefer, you can even book this on an evening and sit under the dark northern skies. If you are lucky, you may find yourself sitting below the dancing Northern lights.


Image credits: Sommaroy Arctic Hotel

Price Comparison Guarantee

Expertise and knowledge are key to witnessing the Northern Lights. We’ve been running Aurora hunting holidays longer than any company in the UK and with no lead in prices, no hidden costs and more included, we’re confident our tours will come out on top.
Price guarantee
Departure dates between
Sat 01 Dec 2018
to Sun 31 Mar 2019
Enquire
Adults£ 1,845

Next season’s pre-sale dates and prices

To secure your holiday for next season, you can make a pre-sale booking and fix the price of your trip at the pre-sale price displayed below. Simply by paying an initial deposit of £50pp, you will protect yourself from any package price increases. The departure dates and itineraries remain preliminary and we will contact you when the final dates and itineraries are confirmed, you will then have 14 days to decide if you would like to go ahead. Should you wish to proceed, the remaining deposit will be payable at this stage. If you decide not to travel, we will refund your initial £50pp payment. We reserve the right to charge supplements where there are significant changes to an itinerary or increases in flight costs. Any non-package rates remain subject to change.

Dates
Sat 30 Nov 2019
to Sun 29 Mar 2020
Enquire
Adults£ 1,975

For our full booking terms and conditions please click here

Holiday group size (approximate)

Minimum 2 and maximum 24 people (approximately)

GROUP SIZE

We always try to provide an approximation of the group size you can expect to be with for the duration of each of our holidays. It may be that you are joined by others for parts of your holiday (such as transfers and particular activities) but the above number reflects those you can normally expect to be with from beginning to end. If group size is something which is particularly important to you, please speak to our Travel Experts and they can suggest the best holidays for you.

Tailor-made holiday group sizes will vary for all activities as will the group size for any additional activities you book.

MINIMUM NUMBERS REQUIRED FOR A HOLIDAY TO OPERATE

Some of our holidays require a minimum number of participants to operate (as listed in the ‘Group Size’ section). If your holiday departure has not yet reached the minimum number, you will be told at the time of booking. In the unlikely event that your chosen date is not guaranteed by nine weeks before your scheduled departure date, we will contact you to discuss the available options as per our booking conditions.

Itinerary amendments

The order of activities is always subject to change and guests will be provided with their final itinerary upon arrival.

SINGLE SUPPLEMENT

Please note that some of our holidays may incur a single supplement. Please speak to one of our Travel Experts who will provide you with a quotation.

Medical History and advice

We want our holidays to be accessible as they can be and will do our best to accommodate any special requests and requirements where possible. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.

In order to give us the best possible chance to do this we ask that if you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements, that you tell us at the time of enquiry or booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.

In providing this information you are allowing us to work with our expert local partners to ensure that your whole party can enjoy the holiday. By letting us know in advance we can discreetly work with you to adapt any part of the holiday which may potentially be challenging. Being able to prepare for this in advance makes an incredible difference to what we can offer and minimises any impact on your party and the rest of the group.

Unfortunately, if you choose not to share this information with us in advance then it may limit some or all of the itinerary you have booked, and we cannot be held accountable for any additional costs or missed activities resulting from this.

PREGNANCY

If you are pregnant at the time of booking your holiday or you discover you are pregnant prior to your departure, firstly – congratulations! Secondly – please tell us as soon as possible. This situation does arise, and we are able to advise you both from our own first-hand experience and from discussing this at length with our expert local partners who have experience in this area. The more notice you can give us the better, in order to suggest any adaptions to the itinerary you have booked which will reduce the risk to both mother and baby. Please contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

INSURANCE

Insurance is not included in your holiday, but it is a pre-requisite to travelling with us. You will need to ensure that you have cover for all the activities that you will be participating in during your holiday.

It is extremely important that you take out a suitable travel insurance policy at the time of booking. Plans do sometimes change, and you will need this policy should you need to cancel your holiday.

If you are struggling to find a suitable policy then details of our preferred provider, who will cover you for all the activities we offer, can be found on our website by clicking here. Please note that this policy is available to EU residents under the age of 75 only.

Reduced Mobility

If you have a reduced level of mobility, then please contact our travel experts to discuss the suitability of this holiday in relation to your requirements.

Experience and fitness

We offer a vast choice of holidays which range from 'relaxed' to 'active' so there really is something for everyone and our holidays can be filtered by how active they are. Regardless of the chosen holiday, all activities will include tuition from a beginner's level and no prior experience is assumed.

If you are unsure about the physical demands of a particular holiday please contact us and our expert team will be happy to help.

See our booking conditions for further information.

Guides and safety

It is absolutely essential when partaking in any activity that you listen very closely to, and abide by, the instructions provided.

If there is anything that you are unsure of during a safety briefing or that you would like to clarify with the guides please make this clear to them immediately before starting the activity.

Our guides' word on activities is always final and your safety is their principal concern at all times, please respect their decisions. By following their instructions, your safety and enjoyment during each activity will be greatly enhanced.

See our booking conditions for further information.

Booking activities locally

Additional activities can be booked locally in almost all our destinations. However, as per our booking conditions, we cannot be held responsible for any injury or loss incurred through participation in activities which are booked at your destination outside of our holiday itinerary (see our ‘Terms and Conditions’ for further details).

When arranging any such activity please always ensure that safety is your primary concern. In some of our destinations, you can borrow or hire equipment for use in your free time.

You do so entirely at your own risk. You must ensure that you are properly prepared, have the necessary equipment and knowledge (maps, etc) and ensure that where applicable, you follow marked routes. We recommend discussing your plans with the local teams who will be able to advise on the most suitable options for you.

Always let the reception/guide know where you are planning to go and take a torch and mobile phone (with the hotel/guide’s phone number stored). It is also a good idea to leave your contact number and the time you expect to return to the hotel should the hotel need to contact you.

Car Hire

If your trip includes car hire the named driver must have a credit card registered in their name which they can present when they collect their car along with their driving licence, as a deposit will be held on the credit card.  Please see your trip dossier for full details.

Our clients’ safety is at the centre of everything we do, and our operations team continually assesses and monitors the destinations we feature. We carry out thorough risk assessments and work closely with all of our suppliers to continually follow best practice. For up to date travel advice the UK government offers its Travel Aware website as well as the advice detailed below.

FLIGHT SCHEDULE CHANGES AND CONNECTING TRANSPORTATION

On your documentation, we will confirm your flight schedule. Sometimes the flight number, routing and timings might change prior to your departure. If the change is classed as a significant change then we will contact you to discuss this. Please see our booking conditions for details.

Flight schedule changes can impact on your pre and post-holiday travel arrangements if these have been booked separately to your holiday. We strongly recommend that you do not book transport (such as trains or transfers), car parking or non-connecting flights to the departure point for your holiday until you have received your final confirmed travel times when your final travel documents are issued. We are not responsible for the effect of any schedule change on your pre or post travel arrangements. We strongly recommend that you do not purchase non-flexible or non-refundable tickets to avoid cancellation and penalty charges.

BOOKING YOUR OWN FLIGHTS - CANCELLATION DISCLAIMER 

If you have chosen to book your own flights, then you will need to wait until we confirm to you that the holiday departure has met the minimum numbers required to run (if applicable to your chosen holiday). Once the holiday is guaranteed to run, you will be informed and you can then make your arrangements.

If transfers are included in your holiday, please ensure that any potential flights will be met by our standard transfers (speak to one of our Travel Experts for advice) otherwise private transfer supplements may be applicable. Once your flights are booked, please send us a copy of your detailed flight itinerary.

Please be aware that most tickets are non-refundable in the case of cancellation. For this reason, we strongly advise you check the rules of the ticket and check the limitations of your cancellation insurance before booking. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel or amend your trip, for losses incurred relating to any flight booking you have made.

THE FOREIGN AND COMMONWEALTH OFFICE ADVICE

We receive all updates from the Foreign and Commonwealth Office (FCO) with regards to travel advice and we always ensure that we follow this advice in our operations. The FCO issues travel advisories for countries based on a very wide range of factors. They may provide notification about things as simple as a football match and crowds, or they may go so far as to advise against all travel to a region. We ask all our clients to refer to the relevant Travel Advice by Country for the destinations they are visiting in order to make an informed decision on the safety of the destination based on the details provided. It also provides vital information regarding entry requirements, embassy information, local laws and customs as well as specific safety and health. Guests should take responsibility for keeping themselves up to date with this advice. Please also ensure that, if you are transiting through another country, you have read the advice and meet the entry requirements for that destination too.

The FCO travel advice is applicable to British Passport Holders. Most governments will issue their own travel advice for a region and, if you are not a UK resident then you can find some helpful links below:

Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/                                                    New Zealand Ministry of Foreign Affairs and Trade http://www.safetravel.govt.nz/                                                  Canadian Consular Affairs Bureau http://voyage.gc.ca/                                                                                                      The U.S. Bureau of Consular Affairs http://travel.state.gov/content/travel/english.html

If the FCO deems that there is an unacceptable level of risk for UK citizens then, together with the government, they may issue an advisory against all travel to a region or country. If such an advisory is published, then we will act accordingly, and this may require the cancellation, curtailment or amendment of a holiday itinerary. These decisions are made on the basis of ensuring our clients’ safety and will affect all clients on the holiday, regardless of their nationality.

If one of our local experts suggests an amendment due to a situation which develops locally then we may also take the decision to amend an itinerary appropriately.

If we have to cancel your holiday prior to departure you will be offered the option of an alternative trip (where any price difference will either be refunded to or covered by you) or a full refund of the monies paid.

If we have to curtail a holiday, then you will be refunded for any costs for the elements we have been unable to deliver, where we have been able to secure a refund from our suppliers. If we must reroute a holiday, then any basis for refund is determined on a case by case basis and dependent on whether the central holiday experience was provided or not.

Minimum age

The minimum age for participation in our itinerary is 12 years old, however, for some activities and transfers, you may be joined by other guests and this may include some of a younger age than stated. Any younger participants will be fully supervised and the guides will ensure that their participation takes place only if the activities will be unaffected.

Very few hotels have a minimum age and there may be families staying at them with younger children, especially during the holiday periods. We do have some itineraries and destinations which are guaranteed to be adult-only, so if this is important to you please speak to one of our Travel Experts.

To drive a snowmobile, you must have a full driving licence and be over 18 years old.



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