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Price from £1,600pp
VISITING: Finland, Sweden, Norway BROCHURE CODE: 20032
All prices include: transfers, accommodation, meals, guided activities and cold weather clothing; all as listed.
Embark on an epic Aurora tour spanning across three Nordic countries. This 4-night trip takes you into the Northern Lights territories of Norway, Finland and Sweden, with an Aurora hunt by catamaran or dog sled, 3-borders snowmobiling, a night in a Glass Igloo and a stay at the world-famous ICEHOTEL® all included.

What's included?

ALL OF THE ACTIVITIES AND SERVICES LISTED BELOW ARE INCLUDED IN THE HOLIDAY PRICE

  • Transfers: all airport and destination transfers are included
  • Accommodation: 2 nights in an en-suite double/twin hotel room, 1 night in a Glass Igloo and 1 night in an ice room at the ICEHOTEL®
  • Meals: 4 breakfasts, 1 dinner
  • The following activities and equipment are included: Northern Lights catamaran cruise or Aurora dog sledding safari (depending on departure date*), 3-border snowmobiling tour (the order of activities is subject to change)
  • Experienced guides and instructors for all activities
  • Cold weather clothing during activities only
  • A note on flights: while flights are not included in the holiday price, our team will happily provide a quote and arrange them for you. Simply ask one of our Travel Experts for details of the available options
  • March dates: if you are travelling between 13-30th March, the Northern Lights catamaran cruise will be replaced with an Aurora dog sledding safari

From the Arctic fjords of Norway to the stunning wilderness of Finland and the incredible ICEHOTEL® carvings of Sweden, this short-break Northern Lights adventure packs in three Nordic countries, while also giving you the chance to stay in some of the most exceptional accommodation we offer: Glass Igloos and Ice Rooms!

In Norway, you’ll discover the wonderful city of Tromsø. Known as the capital of the Arctic, it provides a brilliant introduction to the north, with plenty of time to explore the vibrant centre. As night falls, you’ll embark on either a Northern Lights catamaran cruise or an Aurora dog sledding safari (depending on departure date), escaping the city lights and offering a special vantage point to search the dark skies.

Next, you’ll journey into Finland and embark on an unbelievable snowmobiling adventure, visiting the borders of each country featured on this trip. As darkness descends, you’ll have the opportunity to stay in a Glass Igloo where you can hunt for the Northern Lights as you lay tucked up in your cosy bed! The igloos are situated on a reindeer ranch, so you may even have the added Lappish touch of seeing the herd walk by.

In Sweden, you’ll finish your holiday in style with a night in the world’s original ICEHOTEL®. This famous structure is made completely of frozen material, for one of the coolest nights you can experience. This is all metaphorical, of course, as you will be wrapped up warm in your Arctic-grade sleeping bag.

With the opportunity to Aurora hunt in three superb locations and the chance to stay in some of the most sought-after accommodation in the Arctic, this break may be short but it packs in some extremely bucket list-worthy moments.


Image credits: Ole C Salomonsen, Pukka Travels@AdamKlingeteg, Asaf Kliger/Icehotel
  • You’ll arrive in the capital of the Arctic to begin your three-country Aurora adventure. After a transfer to your city centre hotel, you’ll have time to get settled into your Nordic surroundings.

    Make use of the onsite facilities such as the gym or take in the brilliant views from the hotel’s sky bar. Alternatively, if you would like to add on a Northern Lights dog sledding activity tonight, please see our ‘Personalise’ tab for more information.

    Included Meals:  None
  • Breakfast will be served in the hotel then you have a free day to explore the city. The hotel’s ideal location means you’re only a short distance away from the ‘Paris of the North’ as well as some exceptional Arctic experiences such as dog sledding, snowmobiling and snowshoeing. See our ‘Personalise’ tab for more information.

    For those travelling up until 12th March, tonight you will board a catamaran in search of the Northern Lights. You’ll cruise away from areas of light pollution to the very best Aurora viewpoints, determined by your guide who will use the most up-to-date forecasts. Warm clothing (if required), soup and hot drinks are included in this activity. You will be out for around 3 hours. The starting point for this activity is a short walk away from your hotel.

    If you are travelling from 13th March onwards, the Northern Lights catamaran cruise will be replaced with an Aurora dog sledding safari. In the late afternoon you’ll be collected a short distance from your hotel and then transfer to the husky camp, where you’ll have the chance to mee the friendly huskies and be shown how to control your sled and team of dogs. Riding 2 people per sled, you’ll then set off on a safari lasting approximately 2 hours. When you return to the camp, you can relax around a campfire with warm drinks and snacks. You will be out for around 6 hours in total tonight.

    Included Meals:  Breakfast
  • Today is an early start (approximately 7am) as you travel to Finland. Make sure to ask the hotel reception for a boxed breakfast this morning for you to take on your journey.

    The scheduled bus transfer from Tromsø to Kilpisjärvi takes around 3 hours and you’ll be accompanied by an English-speaking driver who will show you points of interest along the way. There are also hot drinks and snacks to enjoy on-board. The bus stop is only 100m from your hotel in Tromsø and if you prefer, we can arrange a private transfer to your accommodation in Finland for a supplement.

    You will arrive in Kilpisjärvi, Finland at approximately 11am where you will meet your local guides and transfer to a nearby safari house to drop your luggage. You’ll have time to get changed ahead of your snowmobiling adventure. After full instructions and a safety briefing, you’ll take to the trails to explore the Finnish wilderness, on the edge of the breath-taking Malla Nature Reserve. Travelling across frozen Lake Kilpisjärvi, you’ll journey to where the borders of Finland, Sweden and Norway meet. You’ll travel 2 people per snowmobile, with a chance to swap drivers along the way, however, if you prefer, you can ride in a sled pulled by the guide’s snowmobile. Please note, you must be at least 18 years old and hold a full driving licence to drive a snowmobile.

    You’ll return to Kilpisjärvi at approximately 2pm. After changing, you’ll be dropped off in the village at a local restaurant for lunch (which is not included and is payable locally). There is also a supermarket nearby. You’ll have approximately 1.5hrs to explore the village before being transferred a short 20-minute drive south to Vasara Reindeer Ranch where your Glass Igloo accommodation awaits.

    Your accommodation is on the edge of a frozen lake, with rolling mountains in the background and it sits right in the heart of the reindeer ranch, so you may well see the iconic Lappish animals wandering around during your time here.

    You’ll have a free afternoon so you could add on an authentic reindeer experience where you can meet and feed the animals. See our ‘Personalise’ tab for more information.

    Enjoy dinner in the Kota restaurant and then as night falls, you can retire to your Glass Igloo for a night of Aurora hunting from the comfort of your cosy bed.

    Included Meals:  Breakfast, Dinner
  • Enjoy breakfast in the hotel before your 4-hour transfer to Sweden for the grand finale of your holiday. There will be a rest stop along the way at a local café and supermarket, where you can break for a coffee or snack, should you wish.

    You’ll arrive at the ICEHOTEL® mid-afternoon and have plenty of time to admire the intricate details of the ice and snow sculptures. A guided tour is included as part of your overnight experience here. You can also add on a wilderness dinner tonight if you’d like to head out into the wintery landscape for a chance to see the Northern Lights. See our ‘Personalise’ tab for more information.

    Your Ice Room will be available to check-in from approximately 6pm onwards. You’ll be provided with an Arctic-grade sleeping bag to keep you nice and warm as you sleep in this unbelievable structure. This really is the most fitting way to complete your winter adventure.

    We can also arrange room upgrades if you wish to spend your last night in Sweden in one of the suites, please see the 'Accommodation' section for details.

    Although lunch and dinner are not included at the ICEHOTEL®, we can arrange a table reservation for you at one of the nearby restaurants, please see the 'Accommodation' section for details, or speak to one of our Travel Experts.

    Included Meals:  Breakfast
  • Following breakfast, you will transfer to Kiruna Airport for your flight home or to the train station if you plan any onward travel.

    Alternatively, if you would like to add-on extra nights at the ICEHOTEL® or perhaps even journey south to the famous Treehotel, this can be arranged too. Please speak to one of our Travel Experts for further information.

    Included Meals:  Breakfast

Included in price

Clarion Hotel - The Edge

Nights: 1-2

Situated right in the centre of Tromsø, the Clarion Hotel The Edge puts you in a prime location to explore the ‘Paris of the North’ and is an excellent base to transfer to your memorable activities.  

Hotel Facilities

  • Enjoy great views of the brilliant architecture of the city as it reflects in the waters just outside the hotel or head to the 11th-floor sky bar – the only one of its kind in the city – for a vista like no other
  • The hotel puts great emphasis on being eco-friendly and is built with an environmental classification A.  
  • Keep up with your fitness in the onsite gym with stunning sea views
  • Enjoy tastes of Manhattan made using Arctic ingredients in the ‘Kitchen and Table’ restaurant

Room Facilities

  • Twin/Double Rooms: the hotel offers standard double rooms as well as a standard twin room (two single beds). All rooms are ensuite and come with WiFi, minibar, iron and ironing board.
  • Deluxe Double/Junior Suite/Family Room: for larger groups, we can offer an upgrade to a deluxe double (sleeps up to 3 persons) or a junior suite or family room for 4 people. 

NB: The hotel is cash-free. They take payment by credit or debit card and accept all major international cards.

 

Vasara Reindeer Ranch Glass Igloos

Nights: 3

Get the full Lappish experience in the presence of the much-loved native reindeer when you stay on the Vasara Reindeer Ranch.

The ranch, situated in the heart of Sámiland, gives you an authentic insight into the local culture and the importance of reindeer herding.

Surrounded by vast wilderness, complete with a rolling mountain and a stunning lake, you’ll also be away from light pollution and in prime Northern Lights territory. Your accommodation in the onsite Glass Igloos makes the most of this opportunity with their half-glass roof providing brilliant views of the Arctic and if conditions are favourable, the Auroras may appear overhead.

FACILITIES

  • The Kota restaurant serves traditional breakfast and dinners in a relaxing setting
  • Relax in the onsite sauna and hot tub, with views of the surrounding mountains and lake (charges apply)

Glass Igloos

There are currently four igloos at the reindeer ranch, situated on the shore of the frozen Lake Peerjärvi and gazing out to the rolling mountains beyond.

The igloos are within the reindeer ranch, which means that the chances of roaming reindeer wandering by are high.  

Each igloo has a king-sized bed, plus space for an extra bed. They have en-suite shower and toilet facilities, as well as hairdryer, minibar and a coffee machine.

The ICEHOTEL®

Nights: 4

The original

The ICEHOTEL® at Jukkasjärvi has the impressive claim of being the world’s first ice hotel and was developed from a concept beginning in 1989. A local entrepreneur by the name of Yngve Bergqvist who ran a thriving tourism business in the summer decided to attract tourists in the winter by offering ice carving workshops and creating a small ice igloo as a gallery to showcase these designs.

This igloo grew in scale each year until one night a group of guests, equipped with reindeer skins and sleeping bags asked to spend the night, creating the concept of the ice hotel in the process!

Although Ice and snow hotels can be found across Lapland, the ICEHOTEL® remains the original.

What’s more, 2018 saw the ICEHOTEL® become the first-ever Nordic Swan Ecolabel hotel made completely of ice and snow.

The certification process looks at all areas, from energy and water consumption to waste management; understandably, this presented many challenges when measuring a hotel whose rooms melt away at the end of each winter season!

The eco-label adds to a growing list of certifications for the ICEHOTEL® who is also certified a Sustainable Arctic Destination. Certification ensures guests are choosing environmentally conscious products and the ICEHOTEL® are – rightly so - very proud to receive such recognition.

ICEHOTEL 365

The hotel now boasts ICEHOTEL 365, a permanent structure, allowing it to be a year-round destination to visitors who travel the world to sleep in a room of ice and snow. Containing deluxe rooms, art suites, an ice bar and a sculpture hall, this environmentally sustainable building is a construct of glass, metal and concrete, but with the same incredible standard and visual design of snow and ice on the inside, with cooling tubes to keep it at a temperature of around -5 at all times.

Alongside this is the classic ICEHOTEL® building, constructed purely of ice and snow and carefully crafted each December, utilising blocks from the nearby Torne River.

Home to ice rooms, winter suites and a chapel the structure is a marvel to see and, come summer, simply melts back into the river from which it came. Each year, architects, designers and artists submit designs for the hotel's features and a handful are chosen to go forward with their theme.

The hotel consists of several buildings including the main ice building and ICEHOTEL 365. We cannot guarantee which area our guests will stay in.

The rooms which are contained within the ice and snow building will not be available until after the 14th of December. Check-in time for the cold rooms is usually around 6 pm and for the warm rooms, it is approximately 3 pm. The ICEHOTEL® is open to members of the public for viewing between 10 am and 6 pm. You will check out after breakfast.

Hotel facilities

  • The reception is in the main warm building which also houses the lounge area, warm bar, dressing room, luggage room, restaurant and gift shop which sells a selection of ICEHOTEL® themed gifts and locally sourced handicrafts
  • Guests who are on a guided tour of the ICEHOTEL® will also visit the large warehouse where you can learn about how the hotel is constructed each season
  • The restaurant serves breakfast lunch and dinner which include some wonderful Swedish favourites. The restaurant operates fixed dinner seating times and we highly recommend that you make a reservation in advance with us
  • As an alternative, guests can eat at the Homestead Restaurant which is a smaller, rustic restaurant a short walk from the hotel
  • The classic ICEHOTEL® building is connected to a warm building which houses the toilets, showers and sauna. There are also lockers in here in which to store your valuables and clothes overnight
  • The warm building also has a small number of bunk beds in case you decide your ice room is not for you

Guest room types

The Cold Rooms: the inside of the cold rooms is kept at around -5°C but you will be equipped with arctic grade thermal sleeping bags so you will stay surprisingly warm!

Please take note that the cold rooms are accommodated in two separate buildings. ICEHOTEL 365 is a permanent building constructed of metal, glass and concrete with an ice and snow interior kept cool via cooling tubes. Some rooms are also in the classic ice building which is made wholly of ice and snow and constructed afresh each winter season. We cannot guarantee which area you will stay in.

Ice Rooms (in classic ice building) (only available after 14 December): the ice rooms are the simplest designed rooms which are usually booked as standard. These are made of ice and snow and each contains a mattress topped with reindeer skins and also some ice furniture and carvings. They are closed off from the corridors via thick curtains as opposed to doors, but the thick walls of ice and snow allow for great sound insulation. There are usually around 15 rooms available for guests.

Art Suites (in classic ice building) (only available after 14 December): these are uniquely and beautifully designed by chosen artists around the world each year and offer a wide variety of themes and include intricate sculptures and carvings to reflect this. As with the ice rooms, these have curtains instead of doors and there are around 15 in total for guests to book.

Deluxe Suites (in permanent ICEHOTEL 365 building): the unique and enchanting Deluxe Suites 365 are individually themed and hand-carved by artists commissioned throughout the world, with the designs changing each year. To spend a night amidst the lifelike and exquisite carvings is a surreal and magical experience. You are awoken by sparkling colours which reflect from the ice and cup of hot lingonberry juice at your bedside table. A sauna session then awaits you before you enjoy a delicious breakfast. The Deluxe Suites are part of the new concept ICEHOTEL 365, available all year round thanks to a new specially designed building which is run on solar power. There are three different types of Deluxe suite available.

Deluxe Suite Hilla: the Hilla Suites are beautifully decorated suites available throughout the year. They contain a bathroom, two comfortable armchairs, a shower and a sauna, which is directly connected to the bedroom. A comfortable bed decorated with reindeer hides and inclusive of a thermal sleeping bag lies at the centre. The design is a mixture of local culture and history created by Marjolein Vonk and Pia Sandgren. A heated relaxation area is available which provides storage for your belongings and the suite has doors which lock for your privacy.

Deluxe Suite Jáuvre: these majestic suites are furnished with comfortable Carpe Diem beds covered in reindeer hides and inclusive of a thermal sleeping bag. Inside the room, there is a bathroom, two comfortable armchairs, a shower, sauna and a bathtub. Similarly, to the other suites, the Jáuvre suites are designed with a combination of local culture and history by Marjolein Vonk and Pia Sandgren and they have a heated relaxation area from where you can store all your belongings and the suite has doors which lock for your privacy.

Deluxe Suite Johka: this spacious suite contains a comfortable double bed, a connecting bathroom, two comfortable armchairs and double waterfall showers, which are directly connected to the room. The design features a combination of local culture and history and was created by Marjolein Vonk and Pia Sandgren. A heated relaxation area provides storage for your belongings and the suite has doors which lock for your privacy.

Art Suites 365 (in permanent ICEHOTEL 365 building): these offer the same amenities as the art suites in the classic ice building but being part of the permanent building allows them to have a proper door. Each is independently and artistically designed by chosen artists and architects to reflect new carefully chosen themes each year. There are 12 art 365 suites in total.

The Warm Rooms: for those less keen on sleeping in low temperatures, the ICEHOTEL® also has a number of warm accommodation options:

Kaamos Hotel Room (standard): light and airy, these en-suite rooms have modern décor and furnishings. Each has a double bed or twin beds and TV.

Kaamos Hotel Room (superior): these rooms have the same amenities as the standard Kaamos rooms, however, they have recently been updated and decorated in a contemporary style.

Nordic Hotel Chalet: these are designed to accommodate up to four people. Each has one double/twin bedroom and one room with bunk beds, making them ideal for families or small groups of friends. Each has an ensuite bathroom with shower, small living room with a fridge and kettle and TV.

Arctic Chalet: these have a double and a single room so are best suited to three people. Each chalet is en-suite and has a shower room, a small living area, fridge, kettle, TV and telephone.


Image credits: ICEHOTEL, Jose Carlos, Cabello Millan, Javier Alvaro, Colomino Matassa & Asaf Kliger, Tjasa Gusfors, David Andren, AnnaSofia Maag, Anna Katrin Kraus, Hans Aesch, Rob Harding, Timsam Harding, Luc Voisin, Mathieu Brison, Petros Dermatas, Ellie Souti, Nicolas Triboulot, Cedric Alizard, Sebastian Scheller,Kristina Mockel, Jose Carlos, Cabello Millan, Javier Alvaro, Colomino Matassa, Peter Grant & Magnus Skoglöf & Martin Jakobsson & Imagebank.sweden.se

Personalise this tour


Our pick

Northern Lights dog sledding safari (Tromsø)

From £192pp

Search for the Northern Lights as you glide across the snow, with your team of huskies leading the way; this is a true Arctic highlight.

You’ll be collected a short distance from your hotel in Tromsø and transferred to the camp where you’ll meet the friendly huskies and be shown how to control your sled and team of dogs, before heading off on an exciting safari lasting approximately 2 hours.

Returning to the camp, a campfire awaits, along with a warm drink and snacks. You’ll then head back to Tromsø, arriving at approximately 11pm.

Duration: 6 hours in total (Approximately, including transfers and depending on weather conditions. 2 hours of dog sledding).

Available: 4:45pm

Minimum 2 participants


Other options

Activities

Snowmobile safari (Tromsø)

From: £215pp

After transferring from Tromsø, this snowmobile safari will take you from the Arctic Sea to the stunning Lyngen Alps, giving you the chance to see some of the most breath-taking mountain scenery in Northern Norway.

Snowmobiles allow you to cover a lot of ground in a short space of time, therefore maximising how much of the landscape you can explore.

Following full tuition, you will set off on a safari lasting approximately 2.5 hours. You will travel two per snowmobile with the opportunity to swap drivers along the way. Please note, you must be at least 18 years old and hold a full driving licence to drive a snowmobile.

A light meal and warm drinks are included, along with pictures from the safari.

Duration: 7 hours in total (Approximately, including transfers and ferry ride. 2.5 hours of snowmobiling).

Available: 8:50am or 12:30pm

Minimum 2 participants

Snowshoeing (Tromsø)

From: £89pp

Snowshoeing is a fantastic way to explore the wilderness and appreciate the calm of the Norwegian landscape.

This guided tour will take you through spruce and birch forests, stopping along the way for plenty of photo opportunities of the surrounding area. Designed for beginners, or those with little experience of snowshoeing, the route is relatively flat, with some small hills.

You will be collected from Tromsø and be transferred out of the city to the starting point. Hot drinks and snacks will be served during the activity.

Duration: 2 hours in total (Approximately, including transfers)

Available: 10am

Minimum 2 participants

Daytime dog sledding safari (Tromsø)

From: £218pp

During this safari, you’ll be driven by an expert guide as you sit and relax in the sledge, giving you the perfect opportunity to enjoy the fantastic mountain scenery that surrounds you.

After being collected in Tromsø, you’ll be driven to the husky camp where you will have the chance to meet the dogs and their puppies. Your expert musher will then take you on a safari lasting between 45-60 minutes, across the wintery landscape. Returning back to the camp, a warm meal around a campfire awaits.

Duration: 4 hours in total (Approximately, including transfers. 45-60 minutes dog sledding)

Available: Morning slots possible

Minimum 2 participants

Meet and feed the reindeer (Vasara Reindeer Ranch)

From: £61pp

Although the reindeer may freely roam by your Glass Igloo, why not take the opportunity to learn more about the ranch and local area by enjoying a guided reindeer meeting and feeding activity, led by the reindeer herder.

After meeting the reindeer, you’ll enjoy hot drinks and snacks while listening to the history of the ranch and the herders’ way of life.

Duration: 1 hour in total (Approximately)

Available: On request

Minimum 2 participants

Wilderness Dinner (ICEHOTEL®)

From: £214pp

Enjoy an authentic three-course wilderness dinner inspired by the season. You will head out in a minibus to a secluded camp with a guide who will tell you all about the characteristics of Sweden’s eight seasons and the inspiration behind your meal tonight. You will also keep an eye on the sky as you enjoy your food, as the Northern Lights could make an appearance to really make your wilderness experience extra special.

Duration: 4 hours including transfers

Available: 7pm – 11pm Dec 1 – Apr 13

Price Comparison Guarantee

Expertise and knowledge are key to witnessing the Northern Lights. We’ve been running Aurora hunting holidays longer than any company in the UK and with no lead in prices, no hidden costs and more included, we’re confident our tours will come out on top.
Price guarantee

 

Please note that the prices below are based on our allocated rooms. If these rooms are unavailable at the time of booking, a supplement may apply.

Next season’s pre-sale dates and prices

To secure your holiday place for next season, you can make a pre-reservation by paying a deposit of only £50pp. The provisional prices, departure dates, and itinerary remain subject to change. We will contact you when the final details are confirmed, and you will have 14 days to decide if you would like to go ahead. Should you wish to proceed then a further deposit will be payable at this stage. If you decide not to travel, we will refund your initial £50pp payment. Our Travel Experts will happily provide you with full terms and a complete quotation. 

 

Departure dates between
Sat 12 Dec 2020
to Sun 03 Jan 2021
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Adults£ 1,685
Mon 04 Jan 2021
to Tue 12 Jan 2021
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Adults£ 1,600
Wed 13 Jan 2021
to Sat 27 Feb 2021
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Adults£ 1,685
Sun 28 Feb 2021
to Thu 11 Mar 2021
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Adults£ 1,600
Fri 12 Mar 2021
to Mon 29 Mar 2021
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Adults£ 1,630

Please note: our holiday prices are based on the lowest available airline fares. These fares can sell out quickly and, as a result, prices may increase and supplements may be applicable. We recommend booking at the earliest opportunity to secure the best possible fares and flight times.

For our full booking terms and conditions please click here

The Specifics

Holiday group size (approximate)

Minimum 2 people; max group size 25 (approximately)

Group Size

We always try to provide an approximation of the group size you can expect to be with for the duration of each of our holidays. It may be that you are joined by others for parts of your holiday (such as transfers and particular activities) but the above number reflects those you can normally expect to be with from beginning to end. If group size is something which is particularly important to you, please speak to our Travel Experts and they can suggest the best holidays for you.

Tailor-made holiday group sizes will vary for all activities as will the group size for any additional activities you book.

Minimum numbers required for a holiday to operate

Some of our holidays require a minimum number of participants to operate (as listed in the ‘Group Size’ section). If your holiday departure has not yet reached the minimum number, you will be told at the time of booking. In the unlikely event that your chosen date is not guaranteed by nine weeks before your scheduled departure date, we will contact you to discuss the available options as per our booking conditions.

Minimum and maximum age

If a specific minimum age applies to this holiday, it can be found in the Key Facts box on the holiday Overview page.

Unless otherwise stated in the Key Facts box on the holiday Overview page, the minimum age for participation in an Aurora Zone holiday is typically 12 years old (there may be younger children in some destinations who have booked with other companies). If an adult-only environment is important to you, then please contact our Travel Experts and they will advise on the best dates and destinations for you. If you are looking for a holiday designed specifically for families then please see our sister company www.activitiesabroad.com.

Itinerary amendments

The order of activities listed in this agenda is provided for guidance only, your final and detailed itinerary will be provided either with your final travel documents (which are uploaded into your online account around a week prior to departure) or upon arrival.

Medical History and Advice

We want our holidays to be accessible as they can be and will do our best to accommodate any special requests and requirements where possible. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.

In order to give us the best possible chance to do this, we ask that if you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements, that you tell us at the time of enquiry or booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.

In providing this information you are allowing us to work with our expert local partners to ensure that your whole party can enjoy the holiday. By letting us know in advance we can discreetly work with you to adapt any part of the holiday which may potentially be challenging. Being able to prepare for this in advance makes an incredible difference to what we can offer and minimises any impact on your party and the rest of the group.

Unfortunately, if you choose not to share this information with us in advance then it may limit some or all of the itinerary you have booked, and we cannot be held accountable for any additional costs or missed activities resulting from this.    

Insurance

Insurance is not included in your holiday, but it is a pre-requisite to travelling with us. You will need to ensure that you have cover for all the activities that you will be participating in during your holiday.

It is extremely important that you take out a suitable travel insurance policy at the time of booking. Plans do sometimes change, and you will need this policy should you need to cancel your holiday.

If you are struggling to find a suitable policy then details of our preferred provider, who will cover you for all the activities we offer, can be found on our website by clicking here. Please note that this policy is available to EU residents under the age of 75 only.

Booking Activities Locally

Additional activities can be booked locally in almost all our destinations. However, as per our booking conditions, we cannot be held responsible for any injury or loss incurred through participation in activities which are booked at your destination outside of our holiday itinerary (see our ‘Terms and Conditions’ for further details).

When arranging any such activity please always ensure that safety is your primary concern.

In some of our destinations, you can borrow or hire equipment for use in your free time. You do so entirely at your own risk. You must ensure that you are properly prepared, have the necessary equipment and knowledge (maps, etc) and ensure that where applicable, you follow marked routes. We recommend discussing your plans with the local teams who will be able to advise on the most suitable options for you.

Always let the reception/guide know where you are planning to go and take a torch and mobile phone (with the hotel/guide’s phone number stored). It is also a good idea to leave your contact number and the time you expect to return to the hotel should the hotel need to contact you.

The UK Foreign Office Advice

Our clients’ safety is at the centre of everything we do, and our operations team continually assesses and monitors the destinations we feature. We carry out thorough risk assessments and work closely with all of our suppliers to continually follow best practice. For up to date travel advice the UK government offers its Travel Aware website as well as the advice detailed below.

The Foreign and Commonwealth Office Advice

We receive all updates from the Foreign and Commonwealth Office (FCO) with regards to travel advice and we always ensure that we follow this advice in our operations. The FCO issues travel advisories for countries based on a very wide range of factors. They may provide notification about things as simple as a football match and crowds, or they may go so far as to advise against all travel to a region. We ask all our clients to refer to the relevant Travel Advice by Country for the destinations they are visiting in order to make an informed decision on the safety of the destination based on the details provided. It also provides vital information regarding entry requirements, embassy information, local laws and customs as well as specific safety and health. Guests should take responsibility for keeping themselves up to date with this advice. Please also ensure that, if you are transiting through another country, you have read the advice and meet the entry requirements for that destination too.

The FCO travel advice is applicable to British Passport Holders. Most governments will issue their own travel advice for a region and, if you are not a UK resident then you can find some helpful links below:

Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/ 

New Zealand Ministry of Foreign Affairs and Trade

Canadian Consular Affairs Bureau http://voyage.gc.ca/

The U.S. Bureau of Consular Affairs http://travel.state.gov/content/travel/english.html

If the FCO deems that there is an unacceptable level of risk for UK citizens then, together with the government, they may issue an advisory against all travel to a region or country. If such an advisory is published, then we will act accordingly, and this may require the cancellation, curtailment or amendment of a holiday itinerary. These decisions are made on the basis of ensuring our clients’ safety and will affect all clients on the holiday, regardless of their nationality.

If one of our local experts suggests an amendment due to a situation which develops locally then we may also take the decision to amend an itinerary appropriately.

If we have to cancel your holiday prior to departure you will be offered the option of an alternative trip (where any price difference will either be refunded to or covered by you) or a full refund of the monies paid.

If we have to curtail a holiday, then you will be refunded for any costs for the elements we have been unable to deliver, where we have been able to secure a refund from our suppliers. If we must reroute a holiday, then any basis for refund is determined on a case by case basis and dependent on whether the central holiday experience was provided or not.

Brexit information for British Passport holders

For the most up to date information on how the UK’s departure from the EU may affect your holiday please click here to view our Brexit information for British Passport holders.

Flight schedule changes and connecting transportation

On your documentation, we will confirm your flight schedule. Sometimes the flight number, routing and timings might change prior to your departure. If the change is classed as a significant change then we will contact you to discuss this. Please see our booking conditions for details.

Flight schedule changes can impact on your pre and post-holiday travel arrangements if these have been booked separately to your holiday. We strongly recommend that you do not book transport (such as trains or transfers), car parking or non-connecting flights to the departure point for your holiday until you have received your final confirmed travel times when your final travel documents are issued. We are not responsible for the effect of any schedule change on your pre or post travel arrangements. We strongly recommend that you do not purchase non-flexible or non-refundable tickets to avoid cancellation and penalty charges.

Booking your own flights - cancellation disclaimer

If you have chosen to book your own flights, then you will need to wait until we confirm to you that the holiday departure has met the minimum numbers required to run (if applicable to your chosen holiday). Once the holiday is guaranteed to run, you will be informed and you can then make your arrangements.

If transfers are included in your holiday, please ensure that any potential flights will be met by our standard transfers (speak to one of our Travel Experts for advice) otherwise private transfer supplements may be applicable. Once your flights are booked, please send us a copy of your detailed flight itinerary.

Please be aware that most tickets are non-refundable in the case of cancellation. For this reason, we strongly advise you check the rules of the ticket and check the limitations of your cancellation insurance before booking. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel or amend your trip, for losses incurred relating to any flight booking you have made.

Terms and Conditions

Our full booking terms and conditions can be found on our website: https://www.theaurorazone.com/booking-conditions



  • Specialist

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