Working for us
Working for The Aurora Zone
We get paid to indulge our great passions, travel, the Northern Lights and Northern Scandinavia!
Not surprisingly, we have a pretty contented team which comprises males and females aged from 20 up to 61 years old.
Our offices are based just ten miles north of Newcastle upon Tyne with easy access from the A1. The market town of Morpeth is just a few minutes’ drive and we are spoiled by the proximity of two excellent farm shops.
Many of us take advantage of the rural location to keep active at lunchtimes and the quiet local roads lend themselves to running and particularly cycling.
We work hard but always strive to ensure that our days are both interesting and fun and that our work/life balance never becomes all about work, work and more work. Our focus is on providing our clients with the best possible Northern Lights holiday experience but, at the same time, enjoying a rewarding and hopefully inspiring work environment.
Applying to Work with The Aurora Zone
If you would like to work with us then please keep a close eye on this page as we will advertise any vacancies here and will initially require an up-to-date CV as well as an interesting and entertaining (no pressure!) covering letter.
Your main role will be to act as the face of Activities Abroad, Artisan Travel and The Aurora Zone in the resort and provide guests with an exceptional service and ensure the smooth running of their holidays (to the best of your ability).
- Meeting and greeting guests at the airport or on arrival at the hotel (whenever possible)
- Organising and hosting welcome meetings for all guests and providing them with a welcome pack on arrival detailing key information required in the resort (sometimes for up to 50 people). There may be numerous arrivals on one day meaning you may need to divide duties.
- Manage your workload and divide it accordingly to ensure the best service is provided to guests. Ensuring that guests are always able to contact you in emergencies.
- Facilitating, arranging and selling additional activities
- Responding to clients' queries (this will involve being on duty at set times each day in each destination)
- Handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms and health problems, injuries or even deaths
- Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions;
- Resolving any conflict with or between clients in the resort where possible and liaising with suppliers and UK office to provide swift resolution.
- Establishing and maintaining relationships with local suppliers and guides, liaising with the suppliers to ensure all arrangements are in place and are seamlessly provided.
- Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions, you will be given time at start of season to do so and will build your knowledge throughout your time
- Checking hotel standards and safety procedures in line with the documentation we will provide you with
- Completing risk assessments and health and safety checks as required.
- Keeping basic accounts and records of expenses (you will be provided with credit cards for this purpose)
- Reporting to the UK office about improvements and suggestions at the end of stay in Finland or during if appropriate
- Helping compile training for any future representatives in the area
- Applicants must have a full, clean UK driving license