Working for us

Working for The Aurora Zone

We get paid to indulge our great passions, travel, the Northern Lights and Northern Scandinavia!

Not surprisingly, we have a pretty contented team which comprises males and females aged from 20 up to 61 years old.

Our offices are based just ten miles north of Newcastle upon Tyne with easy access from the A1. The market town of Morpeth is just a few minutes’ drive and we are spoiled by the proximity of two excellent farm shops.

Many of us take advantage of the rural location to keep active at lunchtimes and the quiet local roads lend themselves to running and particularly cycling.

We work hard but always strive to ensure that our days are both interesting and fun and that our work/life balance never becomes all about work, work and more work. Our focus is on providing our clients with the best possible Northern Lights holiday experience but, at the same time, enjoying a rewarding and hopefully inspiring work environment.

Applying to Work with The Aurora Zone

If you would like to work with us then please keep a close eye on this page as we will advertise any vacancies here and will initially require an up-to-date CV as well as an interesting and entertaining (no pressure!) covering letter.


Overseas Employment

Please note that our Responsible Travel policy dictates that we put as much into the economies where we work as possible. This means that we always employ local people in the countries in which we operate. Consequently, we do not have overseas employment opportunities except for seasonal work as representatives.


Marketing Coordinator - Maternity Cover

Salary: £22,000

The Artisan Travel Company operating as three individual travel brands The Aurora Zone, Artisan Travel and Activities Abroad are looking for an experienced and talented marketer to join their team based in Stannington, Northumberland. This is a full-time post for 35 hours per week and is available on a fixed term contract to cover 15 months of maternity leave from mid December 2019 until March 2021.

COMPANY INFORMATION

The Artisan Travel Company is an independently owned specialist tour operator providing exceptional travel experiences for families and adults alike.

First established in 2002, we now have a collection of three independent brands, all built and managed by the same group of travel experts based in Northumberland.

The Aurora Zone is the original and the only dedicated Northern Lights specialist tour operator, offering the widest range of Northern Lights Holidays for adults across Finland, Sweden, Norway and Iceland.

www.theaurorazone.com

Activities Abroad specialise in year-round active family holidays, taking in Europe, Scandinavia and some spectacular long-haul destinations. We use our own families’ experiences to craft award-winning family holidays.

www.activitiesabroad.com

Artisan Travel specialises in holiday experiences in extraordinary destinations, providing year-round travel itineraries for adults. Destinations include Scandinavia, Iceland, Greenland, North America and the Mediterranean.

www.artisantravel.co.uk

JOB DESCRIPTION

We have a fantastic opportunity for a dynamic and enthusiastic Marketing Coordinator to join our company. You will be an integral part of the team helping to lead idea generation, development, implementation and analysis of our marketing and communications strategy.

The successful candidate will be a hands-on professional with excellent written and verbal communication skills, creative-flair, technical knowledge, flexibility, initiative and drive.

This is a senior multifaceted marketing role working for one UK’s leading Tour Operators.

 DAY TO DAY RESPONSIBILITIES

  • Be an expert and inspirational member of the Marketing team keeping up-to-date with marketing strategies and potential new channels to keep us ahead of current trends
  • Audit the websites on a daily basis to ensure all content and copy is optimised, error-free and relevant for the target audience.
  • Taking the lead role in CMS management for our three websites.  Liaising with our external web agency, using their project management system to log and track website errors, new development work, as well as launching and testing web updates.
  • Working effectively with our external PR agency, with strong product knowledge you’ll work to identify angles to generate media interest for our three distinct brands.
  • To contribute towards ad-hoc creative copy writing for promotional purposes, including our e-newsletters and website copy such as landing pages and blogs.
  • To proof read and edit promotional materials such as adverts, press releases, email campaigns and new website content.
  • To produce monthly performance reports for each of the three brands.
  • Work collaboratively with the wider team to facilitate a consistent brand voice and message across all channels.
  • To log invoices against marketing spend and track annual budgets for each brand.
  • To undertake other general office administration duties as necessary.

REQUIREMENT CRITERIA

Essential

  • At least 3 years of experience in a similar Marketing role.
  • Website management experience.
  • Comprehensive experience of website Content Management Systems (CMS).
  • Experience working with external agencies and working in project management ‘ticket’ systems.
  • An excellent standard of literacy and written communication skills.
  • Excellent attention to detail.
  • Flexible and helpful personality with an enthusiastic approach.
  • Ability to work individually, and as part of a team.
  • Ability to work effectively under pressure and to tight deadlines.
  • Proven organisational skills, with the ability to prioritise work in response to ad hoc requests and unexpected developments.
  • Proactive, with a creative flair – ideas driven.
  • Problem solving of day to day issues as they arise with the initiative to find solutions.
  • Experience or genuine interest in the travel sector.
  • Experience in a B2C environment.

Desirable

  • Knowledge of Google Analytics.
  • Experience of Joomla Content Management System (CMS).
  • Knowledge of SEO and PPC campaigns.
  • Knowledge of using email broadcasting systems such as Pure360.

WORKING HOURS

35hours a week, Monday to Friday, between the hours of 8am and 6pm. 

SALARY AND BENEFITS

£22,000 with 28 days annual leave

DEADLINE AND APPLICATION

9th December 2019

Please send your CV and covering letter, explaining why you think you would be suited to this role to This email address is being protected from spambots. You need JavaScript enabled to view it.

 


Destination Manager

Your main role will be to act as the face of Activities Abroad, Artisan Travel and The Aurora Zone in the resort and provide guests with an exceptional service and ensure the smooth running of their holidays (to the best of your ability).

  • Meeting and greeting guests at the airport or on arrival at the hotel (whenever possible)
  • Organising and hosting welcome meetings for all guests and providing them with a welcome pack on arrival detailing key information required in the resort (sometimes for up to 50 people). There may be numerous arrivals on one day meaning you may need to divide duties.
  • Manage your workload and divide it accordingly to ensure the best service is provided to guests. Ensuring that guests are always able to contact you in emergencies.
  • Facilitating, arranging and selling additional activities
  • Responding to clients' queries (this will involve being on duty at set times each day in each destination)
  • Handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms and health problems, injuries or even deaths
  • Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions;
  • Resolving any conflict with or between clients in the resort where possible and liaising with suppliers and UK office to provide swift resolution.
  • Establishing and maintaining relationships with local suppliers and guides, liaising with the suppliers to ensure all arrangements are in place and are seamlessly provided.
  • Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions, you will be given time at start of season to do so and will build your knowledge throughout your time
  • Checking hotel standards and safety procedures in line with the documentation we will provide you with
  • Completing risk assessments and health and safety checks as required.
  • Keeping basic accounts and records of expenses (you will be provided with credit cards for this purpose)
  • Reporting to the UK office about improvements and suggestions at the end of stay in Finland or during if appropriate
  • Helping compile training for any future representatives in the area
  • Applicants must have a full, clean UK driving license 

If you are interested in this role, then please forward your CV and a covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

  • Specialist

    Aurora knowledge and experience

    Unique holidays, in the very best destinations

    Expert guides – exceptional local knowledge

    Advice and guidance every step of the way

  • Comprehensive

    We include more in our holidays than any other Aurora operator

    Price Comparison guarantee

    No ‘from’ prices, everything you see is included in the price

    No hidden extras

  • Independent

    Proudly Independent

    The original and still the only dedicated UK Northern Lights tour operator

    Personal, hands-on service

    Fair and sustainable work ethos

  • Trusted

    100% ATOL and ABTA protection

    Peace of mind promise

    Award-winning

    Responsible relationships

    Over 16 years’ experience