We want everyone to have the opportunity to see the Northern Lights and enjoy our experiences and we will always do all that we can to accommodate any special requests and requirements. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.
In order to give us the best possible chance to do this, we ask that if you or any member of your party is pregnant or has any medical condition or disability which may affect your holiday or has any special requirements that you tell us at the time of enquiry or booking. You must also promptly advise us if you become pregnant or any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.
Our destinations can be remote, and the nature of our holidays and the activities are specialised so please do not hesitate to contact us with any questions regarding the suitability of any holiday.
Country specific information is published by the National Travel Health Network and Centre (NaTHNaC), and useful information about healthcare abroad, including a country-by-country guide which can be found on their Travel Health Pro website by clicking here. This is relevant to British Passport Holders.
You should contact your GP at least 8 weeks prior to departure to confirm whether you need any preventative measures or vaccinations. A medical professional is the only person who can provide you with the most up to date advice.
Please ensure that you always carry your certificate of vaccination with you when you travel so that you have proof that you have received the necessary vaccinations.
If you have a UK European Health Insurance Card (EHIC) it will be valid until the expiry date on the card. Once it expires or when it is about to, you will need to apply for a GHIC to replace it.
The EHIC entitles you to state-provided medical treatment if you fall ill or have an accident in any EU country. The same applies to EU citizens who are in the UK.
The cards cover pre-existing medical conditions and routine maternity care, as well as emergency care. Individuals with chronic illnesses, for example, those who require dialysis, can travel knowing they will receive treatment on the same terms as the citizens of the country they are visiting. The cards are valid until they expire.
If you don’t have your EHIC with you or you’ve lost it, you can call the Department of Health Overseas Healthcare Team (+44 191 218 1999) to get a Provisional Replacement Certificate.
The UK Global Health Insurance Card (GHIC) lets you get state healthcare in Europe at a reduced cost or sometimes for free. The GHIC will cover chronic or existing illnesses and routine maternity care as well as emergencies, but treatments such as dialysis or chemotherapy will have to be pre-arranged to ensure they are available at your destination. For further information, please visit https://www.gov.uk/global-health-insurance-card.
The GHIC is not an alternative to travel insurance. Travel insurance is a pre-requisite to travelling with us and you can see details of our preferred provider (which covers European residents only) by clicking here.
You cannot use an existing EHIC or the new GHIC in Norway, Iceland, Liechtenstein or Switzerland. You will require travel insurance with healthcare cover. You may not have access to free emergency medical treatment and could be charged for your healthcare if you do not get health cover with your travel insurance.
You can use a UK passport to get medically necessary healthcare in Norway.
You should always ensure that you carry a basic first-aid kit when you travel.
It is also important that if you have any medication you require that it is carried in your hand luggage in case of any hold luggage delays.
You will, however, need to make sure that you have all of the relevant documents which accompany the medication and that its transportation complies with all of the rules and regulations regarding the items that you are allowed to carry onboard an aircraft. These may vary depending on the airline in question.
For our most up to date travel policy please click here .
