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Price from £2,195pp
VISITING: Norway BROCHURE CODE: 27008
All prices include: flights, transfers, accommodation, meals, guided activities and cold weather clothing; all as listed.
See the highlights of Kirkenes and witness the best of Norway’s wild and remote landscape during this 4-night adventure. With snowmobiling, a dog sled safari, Northern Lights hunts and a visit to the famous Snowhotel, you’ll achieve a lot during this short break!

What's included?

ALL OF THE ACTIVITIES AND SERVICES LISTED BELOW ARE INCLUDED IN THE HOLIDAY PRICE:

  • Flights: return flights from London Heathrow to Kirkenes (via Oslo). Non-UK and regional departures on request. Flight routes are subject to change
  • Transfers: return airport transfers
  • Accommodation: 4 nights accommodation at the Thon or Scandic Hotel. You can upgrade to spend one night at the Snowhotel (see the 'Personalise' section for more information)
  • Meals: 4 breakfasts, 2 lunches, 2 dinners
  • The following activities and equipment are included: Guided snowmobile trip, hunting for the Northern Lights by bus tour, husky safari, Snowhotel visit (for an overnight stay see the 'Personalise' section), Northern Lights king crab snowmobile tour (the order of activities is subject to change)
  • Cold weather clothing is provided during your activities
  • Fully qualified wilderness guides and instructors during activities
  • Welcome meeting with local expert

This wild frontier region of Norway is a spectacular place to explore and has much to offer those looking for an active Aurora Borealis holiday alongside some unique experiences. 

Situated less than 20km from Russia, Kirkenes is famous for four main things; its Aurora record, its spectacular Snowhotel, its range of activities and for being the king crab capital of Europe! Our holiday makes sure that you tick all of the above off your 'bucket list' in just four days. 

Read more

Our Aurora hunting adventure gives you the chance to get to grips with this environment in a variety of ways. You will take part in an epic snowmobile safari along the Russian border and try out your dog sledding skills during an unforgettable husky trip. 

During the evenings, you will hunt the Northern Lights in the remote Pasvik Valley with expert Aurora guides. This is prime Northern Lights territory and so you will have an excellent chance of witnessing Mother Nature's greatest light show if conditions are favourable.

A real highlight is the chance to visit the famous Snowhotel here in Kirkenes, all guests can tour the suites, but the real delight comes from an overnight stay in one of the snow rooms here and we can arrange for you to upgrade to include this unforgettable experience. Full details about the Snowhotel can be found in the 'Personalise' section of this holiday page.

To make sure you tick off all of the key highlights you will also have the chance to land and feast on the freshest king crab available in a stunning wilderness setting.

All of this can be achieved in just four nights using Kirkenes as your base; it's a truly remarkable place. 


©Kirkenes Snowhotel & Terje Rakke Nordic Life - Visitnorway.com 
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Key facts

Duration:4 nights
Pace:Active
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  • Upon arrival at Kirkenes Airport, you will be greeted by a guide who will transfer you to your hotel accommodation. You have a choice of two centrally-located hotels, both of which offer excellent facilities for guests and are less than 15 minutes' drive from the airport.

    You will arrive at the hotel late in the evening; if you have not already eaten you may enjoy a meal in your hotel's restaurant.

    Included Meals:  None
  • After breakfast at the hotel, you are taken straight out to explore Norway's wild frontier in true Arctic style. The most effective way to cover the distance in a wilderness environment such as this is by snowmobile, so today you will set off on an exhilarating safari covering around 80 kilometres!

    Following full instruction and a safety briefing from your guide, you will travel two people per snowmobile and will be out for approximately six hours. There will be the chance to swap drivers (providing you both have full driving licences and are over 18 ) allowing you both to take control of the snowmobile and travel as a passenger, enjoying the scenery. This thrilling trip will lead you through the high mountains of Northern Norway to a small village on the edge of the Barents Sea. This is an incredible place to see and you will be able to witness what everyday rural life is like in this extreme location.

    Continuing on to the Russian border you will travel past guard towers and border posts where everything has a James Bond feel to it! To round off the trip you will visit an historic chapel before heading back to base for some warm drinks and a well-deserved light lunch at the snowmobile base.

    Back at the hotel, there will be a couple of hours for you to rest prior to your inaugural Northern Lights hunt (starting around 7 pm). Your guide will collect you from the hotel in a minibus and take you to the wild Pasvik Valley, an excellent Aurora hunting territory. Upon arrival at the base camp, deep in the wilderness, you will be equipped with your winter clothing in preparation for the start of your Northern Lights quest.

    Your knowledgeable guide will check the forecasts and decide whether your best chance of seeing the Northern Lights is towards the Russian border or in the opposite direction at the Finnish border. Travelling by minibus, you’ll use mobility to your advantage as you travel to a carefully selected lookout spot where you will hopefully be greeted with the phenomenal light display.

    Warm drinks will be served back at the base before you return to town for a good night's sleep after your action-packed day.

    Included Meals:  Breakfast, Lunch
  • Travelling by dog sled evokes a sense of Arctic adventure that is hard to surpass. Today you will travel in time-honoured fashion during a husky safari.

    In the morning, you will transfer (approximately one hour) to the Pasvikdalen Valley for a short sightseeing tour on the way to the husky farm. This is a wonderful opportunity to learn more about the unique nature and culture of these remote borderlands areas. Upon arrival at the husky farm, you will meet with the expert mushers and their dogs. You will immediately see the remarkable bond which the dogs share with their devoted guides; they really do work as a team. Born and bred in this region the huskies are working dogs with seemingly endless enthusiasm for the trails. While they will no doubt be barking in excited anticipation when you arrive, they soon quieten down when you release the brakes and they are free to run.

    You will be given full instructions on how to handle your sled and husky pack before setting off in pairs on the trails. One of you will travel as the passenger while the other controls the sled; should you wish, there will also be the chance to swap drivers. Why not upgrade to driving one person per dogsled? See the 'Personalise' section for more information. 

    You will cover a total distance of approximately 20-25km during your safari. Upon your return to the farm, lunch will be served and you can enjoy warm drinks as you let the experiences of the morning sink in.

    There will then be a very short stop at the hotel before the evening's visit to one of Kirkenes' most famous attractions: the famous Snowhotel, around 10 minutes from the town.

    This unique piece of snow and ice architecture is a real marvel and is home to Norway's largest ice-bar. The hotel houses numerous suites and rooms (typically around 25), all of which are crafted to the highest standard and feature ice sculptures and snow art which is all accented by wonderful lighting. You can explore at your leisure and perhaps enjoy an aperitif at the ice-bar before your three-course evening meal is served in the well-known Gabba restaurant a short distance away. The menus here are renowned for their delicious seasonal, local produce and you are sure to enjoy a taste of Lapland tonight.

    For those of you who want to really make the most of this spectacular monument to winter accommodation, we highly recommend upgrading to spend the night in one of the rooms here. It's an unforgettable experience to sleep in a room crafted entirely from snow and ice, tucked up warmly in your Arctic-grade sleeping bag and admiring the art which surrounds you. Full details about sleeping at the Snowhotel can be found in the 'Personalise' section of this holiday page.

    Included Meals:  Breakfast, Lunch, Dinner
  • Today has been left free for you to explore the town and relax following your packed schedule so far. You can enjoy lunch in one of the cafés and restaurants and perhaps pick up some souvenirs in town or visit one of the local museums before your evening activity.

    You can also book a session of guided snowshoeing, where you will be out and about for approximately 2 hours in the surrounding wilderness. This will take place in the early afternoon and will feature stops to take pictures. See the ‘Personalise’ section for more details.

    The Grenseland Museum is a popular attraction and provides an insight into the traditions, culture and economy of this region as well as showcasing some traditional artworks. It offers a well-rounded view of the region and is an interesting option for your free time.

    Having ticked the Snowhotel off your Kirkenes checklist it's time for the next, as you encounter one of the most famous residents in the area, the king crab.

    At around 6 pm you will be transferred to a local harbour where your purpose is to haul in the giant crab pots from the freezing waters below. The crabs are gigantic and their leg span has been found to be as wide as 5ft 9 inches! These animals are synonymous with the region and have become prolific in the deep waters here (if ice conditions are good, you will be driving a snowmobile to one of the catching places on the ice - two people per snowmobile).

    Afterwards, you will go on a snowmobile safari. You will make numerous stops at some of your guide's favourite viewpoints in order to gaze at the sky and search for the Northern Lights. Throughout, you will travel with two people per snowmobile, with your guide choosing the most appropriate route for the conditions. The driver must be at least 18 years old and hold a valid driving licence.

    As long as the trail conditions permit, you will stop off at a Norwegian farm, dating back to 1854. Here, you can gain further insight into how people have forged a living this far above the Arctic Circle.

    After your Aurora hunting, you will head back to base for dinner. The crabs will have been cooked up and prepared ahead of your return and will form the main element in this evening's meal. You will dine in a traditional lavvu tent which is a wonderfully atmospheric place to end the day.

    Included Meals:  Breakfast, Dinner
  • This morning sees the end of your four night trip to Kirkenes and following breakfast, you will be collected and returned to the airport in order to head home.

    Included Meals:  Breakfast

Included in price

Thon Hotel Kirkenes

Nights: 1-4

Located in a scenic quayside setting, the Thon Hotel in Kirkenes enjoys wonderful views across the waters of the surrounding Bøkfjorden. It benefits from being just a short transfer from the Hurtigruten Terminal and within easy walking distance of the shops, restaurants and tourist attractions of the city of Kirkenes.

With its modern and bright Scandinavian décor, the hotel offers guests a friendly and comfortable base from which to explore the delights of Northern Norway.

Hotel facilities

  • The spacious and relaxing bar and restaurant area offer a varied and exciting á la carte and drinks menu with a focus on locally sourced produce such as king crab
  • Free Wi-Fi is available throughout the building for guests use

Room types

Double/Twin rooms: There are 144 rooms in total. Each has a double or twin bed in addition to an en-suite shower room, a hairdryer, a phone, minibar and a TV.


Image credit: Thon Hotel Kirkenes

Other options

Scandic Hotel

The Scandic Hotel (formerly the Rica Arctic) is situated in the centre of the town of Kirkenes with excellent links to local transport and attractions. It is close to the main pedestrian street of the city and only 2km from the Hurtigruten terminal building.

The accommodation here is relaxed and comfortable and offers visitors an ideal base for their experiences in Northern Norway. In the vicinity, there is much to explore including shops, cafés and restaurants as well as popular tourist attractions such as the Savio Museum, with its spectacular collection of Sámi art.

Hotel facilities

  • There is an indoor swimming pool for guests to enjoy during their stay
  • A sauna is also available which is the perfect place for a spot of relaxation after a day's adventures
  • Free Wi-Fi is provided for guests to use throughout their stay
  • The hotel's restaurant dishes up a wonderful á la carte menu which offers both international fare and locally-sourced specialities such as salmon and king crab

Guest bedroom types

Double/Twin rooms: The hotel has 90 rooms in total. Each has a double or twin beds as well as an en-suite shower room, hairdryer, phone and TV. They are comfortably furnished and modern is style.


Special Nights

Spend the night at the Snowhotel

From: £110pp

The Snowhotel in Kirkenes excels itself each and every year as its snow and ice designs become more grand and intricate. Visitors to this monument to winter architecture can tour the site and the suites but the most unforgettable experience lies in an overnight stay. We can arrange for you to upgrade to this once-in-a-lifetime accommodation for one night during your holiday.

Guests can stay in one of the 20 rooms which are crafted each season, as well as enjoy a drink at the magnificent ice bar. There's an ice chapel to visit and an abundance of ice art and sculptures to admire.

During your holiday, you will dine with your fellow guests in the Snowhotel's Gabba Restaurant, where a delicious meal will be served. Local produce is always central to any menu here and dishes often include reindeer, salmon and local white fish.

Following your meal, you will then be shown to your bedroom and provided with all you will need to keep warm for the night. There is a bit of an art to sleeping in one of the ice rooms and your hosts will explain exactly how to enjoy a comfortable night. We tend to find that guests sleep very well in snow rooms, as the thick snow walls absorb sound and create a wonderful peace inside the rooms.

Your snow and ice room will remain between -5 to -7°C, no matter what the temperature is outside; you will be insulated against the cold in your state of the art sleeping bag. Access to a warm room and toilets is available throughout the stay.

In the morning, you will enjoy breakfast at the Snowhotel prior to rejoining the rest of the group to continue your adventures.

The price is based on two people sharing a room. Please contact us for a quotation if you have any other occupancy requirements.

Personalise this tour


Our pick

Spend the night at the Snowhotel

From £110pp

The Snowhotel in Kirkenes excels itself each and every year as its snow and ice designs become more grand and intricate. Visitors to this monument to winter architecture can tour the site and the suites but the most unforgettable experience lies in an overnight stay. We can arrange for you to upgrade to this once-in-a-lifetime accommodation for one night during your holiday.

Guests can stay in one of the 20 rooms which are crafted each season, as well as enjoy a drink at the magnificent ice bar. There's an ice chapel to visit and an abundance of ice art and sculptures to admire.

During your holiday, you will dine with your fellow guests in the Snowhotel's Gabba Restaurant, where a delicious meal will be served. Local produce is always central to any menu here and dishes often include reindeer, salmon and local white fish.

Read more

Following your meal, you will then be shown to your bedroom and provided with all you will need to keep warm for the night. There is a bit of an art to sleeping in one of the ice rooms and your hosts will explain exactly how to enjoy a comfortable night. We tend to find that guests sleep very well in snow rooms, as the thick snow walls absorb sound and create a wonderful peace inside the rooms.

Your snow and ice room will remain between -5 to -7°C, no matter what the temperature is outside; you will be insulated against the cold in your state of the art sleeping bag. Access to a warm room and toilets is available throughout the stay.

In the morning, you will enjoy breakfast at the Snowhotel prior to rejoining the rest of the group to continue your adventures.

The price is based on two people sharing a room. Please contact us for a quotation if you have any other occupancy requirements.


Other options

Activities

Guided snowshoeing

From: £115pp

Snowshoeing is a pleasant way to pass the afternoon during your free day. A guide will show you how to wear and adjust the snowshoes before taking you on a walk into the surrounding area. You will cover around two kilometres with breaks for taking photos and having some snacks.

Read more about this activity

A minimum of two adults is required for this activity to take place.

Available: January - March 2020

Duration: 13:00 - 15:00 (approximately 2 hours)


Image credit: Terje Rakke Nordic Life - Visitnorway.com &Innovation Norway

Little Extras

Drive your own dogsled

From: £75pp

If you want to experience the uninterrupted thrill of controlling a pack of huskies, this upgrade will let you drive one per sled - rather than having to switch to being a passenger.

Drive your own snowmobile

From: £20pp

Snowmobiling is incredibly addictive and you may wish to have a vehicle all to yourself during the activities on this holiday. These upgrades will let you do just that!

Read more about this activity

One per vehicle when snowmobiling to the Russian border: £62 per person

One per vehicle on the Northern Lights king crab snowmobile tour: £20 per person

Price Comparison Guarantee

Expertise and knowledge are key to witnessing the Northern Lights. We’ve been running Aurora hunting holidays longer than any company in the UK and with no lead in prices, no hidden costs and more included, we’re confident our tours will come out on top.
Price guarantee

Please note: single price is based on a single room but sharing transfers, snowmobiles and sled.

Dates
Sun 05 Jan 2020
to Thu 09 Jan 2020
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Adults£ 2,195
Sun 12 Jan 2020
to Thu 16 Jan 2020
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Adults£ 2,195
Sun 19 Jan 2020
to Thu 23 Jan 2020
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Adults£ 2,195
Sun 26 Jan 2020
to Thu 30 Jan 2020
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Adults£ 2,195
Sun 02 Feb 2020
to Thu 06 Feb 2020
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Adults£ 2,195
Sun 09 Feb 2020
to Thu 13 Feb 2020
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Adults£ 2,195
Sun 16 Feb 2020
to Thu 20 Feb 2020
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Adults£ 2,295
Sun 23 Feb 2020
to Thu 27 Feb 2020
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Adults£ 2,195
Sun 01 Mar 2020
to Thu 05 Mar 2020
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Adults£ 2,195
Sun 08 Mar 2020
to Thu 12 Mar 2020
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Adults£ 2,195
Sun 15 Mar 2020
to Thu 19 Mar 2020
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Adults£ 2,195
Sun 22 Mar 2020
to Thu 26 Mar 2020
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Adults£ 2,195

Please note: our holiday prices are based on the lowest available airline fares. These fares can sell out quickly and, as a result, prices may increase and supplements may be applicable. We recommend booking at the earliest opportunity to secure the best possible fares and flight times.

Next season’s pre-sale dates and prices

To secure your holiday for next season, you can make a pre-reservation by paying a deposit of only £50pp. The provisional prices, departure dates, and itinerary remain subject to change. We will contact you when final details are confirmed, and you will have 14 days to decide if you would like to go ahead. Should you wish to proceed then a further deposit (typically of £350pp) will be payable at this stage. If you decide not to travel, we will refund your initial £50pp payment. Our Travel Experts will happily provide you with full terms and a complete quotation.

Dates
Sun 03 Jan 2021
to Thu 07 Jan 2021
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Adults£ 2,350
Sun 10 Jan 2021
to Thu 14 Jan 2021
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Adults£ 2,350
Sun 17 Jan 2021
to Thu 21 Jan 2021
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Adults£ 2,350
Sun 24 Jan 2021
to Thu 28 Jan 2021
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Adults£ 2,350
Sun 31 Jan 2021
to Thu 04 Feb 2021
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Adults£ 2,350
Sun 07 Feb 2021
to Thu 11 Feb 2021
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Adults£ 2,350
Sun 14 Feb 2021
to Thu 18 Feb 2021
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Adults£ 2,460
Sun 21 Feb 2021
to Thu 25 Feb 2021
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Adults£ 2,350
Sun 28 Feb 2021
to Thu 04 Mar 2021
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Adults£ 2,350
Sun 07 Mar 2021
to Thu 11 Mar 2021
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Adults£ 2,350
Sun 14 Mar 2021
to Thu 18 Mar 2021
Enquire
Adults£ 2,350
Sun 21 Mar 2021
to Thu 25 Mar 2021
Enquire
Adults£ 2,350

For our full booking terms and conditions please click here

Holiday group size (approximate)

This holiday requires a minimum of 2 people to run, however, we require a minimum of 8 people for our flight allocation. Maximum 24 people (approximately). Please speak to our Travel Experts for further information.

GROUP SIZE

We always try to provide an approximation of the group size you can expect to be with for the duration of each of our holidays. It may be that you are joined by others for parts of your holiday (such as transfers and particular activities) but the above number reflects those you can normally expect to be with from beginning to end. If group size is something which is particularly important to you, please speak to our Travel Experts and they can suggest the best holidays for you.

Tailor-made holiday group sizes will vary for all activities as will the group size for any additional activities you book.

MINIMUM NUMBERS REQUIRED FOR A HOLIDAY TO OPERATE

Some of our holidays require a minimum number of participants to operate (as listed in the ‘Group Size’ section). If your holiday departure has not yet reached the minimum number, you will be told at the time of booking. In the unlikely event that your chosen date is not guaranteed by nine weeks before your scheduled departure date, we will contact you to discuss the available options as per our booking conditions.

ITINERARY AMENDMENTS

The order of activities is always subject to change and guests will be provided with their final itinerary upon arrival.

SINGLE SUPPLEMENT

Please note that some of our holidays may incur a single supplement. Please speak to one of our Travel Experts who will provide you with a quotation.

MEDICAL HISTORY AND ADVICE

We want our holidays to be accessible as they can be and will do our best to accommodate any special requests and requirements where possible. We have a wide range of holidays and destinations and so our travel experts will help find the best holiday for you.

In order to give us the best possible chance to do this, we ask that if you or any member of your party has any medical condition or disability which may affect your holiday or has any special requirements, that you tell us at the time of enquiry or booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. You may need to provide a doctor’s note and proof of insurance in some cases as the health and safety of our clients is absolutely paramount.

In providing this information you are allowing us to work with our expert local partners to ensure that your whole party can enjoy the holiday. By letting us know in advance we can discreetly work with you to adapt any part of the holiday which may potentially be challenging. Being able to prepare for this in advance makes an incredible difference to what we can offer and minimises any impact on your party and the rest of the group.

Unfortunately, if you choose not to share this information with us in advance then it may limit some or all of the itinerary you have booked, and we cannot be held accountable for any additional costs or missed activities resulting from this.

PREGNANCY

If you are pregnant at the time of booking your holiday or you discover you are pregnant prior to your departure, firstly – congratulations! Secondly – please tell us as soon as possible. This situation does arise, and we are able to advise you both from our own first-hand experience and from discussing this at length with our expert local partners who have experience in this area. The more notice you can give us the better, in order to suggest any adaptions to the itinerary you have booked which will reduce the risk to both mother and baby. Please contact our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

INSURANCE

Insurance is not included in your holiday, but it is a pre-requisite to travelling with us. You will need to ensure that you have cover for all the activities that you will be participating in during your holiday.

It is extremely important that you take out a suitable travel insurance policy at the time of booking. Plans do sometimes change, and you will need this policy should you need to cancel your holiday.

If you are struggling to find a suitable policy then details of our preferred provider, who will cover you for all the activities we offer, can be found on our website by clicking here. Please note that this policy is available to EU residents under the age of 75 only.

REDUCED MOBILITY

If you have a reduced level of mobility, then please contact our travel experts to discuss the suitability of this holiday in relation to your requirements.

EXPERIENCE AND FITNESS

We offer a vast choice of holidays which range from 'relaxed' to 'active' so there really is something for everyone and our holidays can be filtered by how active they are. Regardless of the chosen holiday, all activities will include tuition from a beginner's level and no prior experience is assumed.

If you are unsure about the physical demands of a particular holiday please contact us and our expert team will be happy to help.

See our booking conditions for further information.

GUIDES AND SAFETY

It is absolutely essential when partaking in any activity that you listen very closely to, and abide by, the instructions provided.

If there is anything that you are unsure of during a safety briefing or that you would like to clarify with the guides please make this clear to them immediately before starting the activity.

Our guides' word on activities is always final and your safety is their principal concern at all times, please respect their decisions. By following their instructions, your safety and enjoyment during each activity will be greatly enhanced.

See our booking conditions for further information.

BOOKING ACTIVITIES LOCALLY

Additional activities can be booked locally in almost all our destinations. However, as per our booking conditions, we cannot be held responsible for any injury or loss incurred through participation in activities which are booked at your destination outside of our holiday itinerary (see our ‘Terms and Conditions’ for further details).

When arranging any such activity please always ensure that safety is your primary concern. In some of our destinations, you can borrow or hire equipment for use in your free time.

You do so entirely at your own risk. You must ensure that you are properly prepared, have the necessary equipment and knowledge (maps, etc) and ensure that where applicable, you follow marked routes. We recommend discussing your plans with the local teams who will be able to advise on the most suitable options for you.

Always let the reception/guide know where you are planning to go and take a torch and mobile phone (with the hotel/guide’s phone number stored). It is also a good idea to leave your contact number and the time you expect to return to the hotel should the hotel need to contact you.

CAR HIRE

If your trip includes car hire the named driver must have a credit card registered in their name which they can present when they collect their car along with their driving licence, as a deposit will be held on the credit card.  Please see your trip dossier for full details.

Our clients’ safety is at the centre of everything we do, and our operations team continually assesses and monitors the destinations we feature. We carry out thorough risk assessments and work closely with all of our suppliers to continually follow best practice. For up to date travel advice the UK government offers its Travel Aware website as well as the advice detailed below.

FLIGHT SCHEDULE CHANGES AND CONNECTING TRANSPORTATION

On your documentation, we will confirm your flight schedule. Sometimes the flight number, routing and timings might change prior to your departure. If the change is classed as a significant change then we will contact you to discuss this. Please see our booking conditions for details.

Flight schedule changes can impact on your pre and post-holiday travel arrangements if these have been booked separately to your holiday. We strongly recommend that you do not book transport (such as trains or transfers), car parking or non-connecting flights to the departure point for your holiday until you have received your final confirmed travel times when your final travel documents are issued. We are not responsible for the effect of any schedule change on your pre or post travel arrangements. We strongly recommend that you do not purchase non-flexible or non-refundable tickets to avoid cancellation and penalty charges.

BOOKING YOUR OWN FLIGHTS - CANCELLATION DISCLAIMER 

If you have chosen to book your own flights, then you will need to wait until we confirm to you that the holiday departure has met the minimum numbers required to run (if applicable to your chosen holiday). Once the holiday is guaranteed to run, you will be informed and you can then make your arrangements.

If transfers are included in your holiday, please ensure that any potential flights will be met by our standard transfers (speak to one of our Travel Experts for advice) otherwise private transfer supplements may be applicable. Once your flights are booked, please send us a copy of your detailed flight itinerary.

Please be aware that most tickets are non-refundable in the case of cancellation. For this reason, we strongly advise you check the rules of the ticket and check the limitations of your cancellation insurance before booking. We cannot be held liable, in the unlikely eventuality that we should be forced to cancel or amend your trip, for losses incurred relating to any flight booking you have made.

THE FOREIGN AND COMMONWEALTH OFFICE ADVICE

We receive all updates from the Foreign and Commonwealth Office (FCO) with regards to travel advice and we always ensure that we follow this advice in our operations. The FCO issues travel advisories for countries based on a very wide range of factors. They may provide notification about things as simple as a football match and crowds, or they may go so far as to advise against all travel to a region. We ask all our clients to refer to the relevant Travel Advice by Country for the destinations they are visiting in order to make an informed decision on the safety of the destination based on the details provided. It also provides vital information regarding entry requirements, embassy information, local laws and customs as well as specific safety and health. Guests should take responsibility for keeping themselves up to date with this advice. Please also ensure that, if you are transiting through another country, you have read the advice and meet the entry requirements for that destination too.

The FCO travel advice is applicable to British Passport Holders. Most governments will issue their own travel advice for a region and, if you are not a UK resident then you can find some helpful links below:

Australian Department of Foreign Affairs and Trade http://www.smartraveller.gov.au/ 

New Zealand Ministry of Foreign Affairs and Trade http://www.safetravel.govt.nz/   

Canadian Consular Affairs Bureau http://voyage.gc.ca/

The U.S. Bureau of Consular Affairs http://travel.state.gov/content/travel/english.html

If the FCO deems that there is an unacceptable level of risk for UK citizens then, together with the government, they may issue an advisory against all travel to a region or country. If such an advisory is published, then we will act accordingly, and this may require the cancellation, curtailment or amendment of a holiday itinerary. These decisions are made on the basis of ensuring our clients’ safety and will affect all clients on holiday, regardless of their nationality.

If one of our local experts suggests an amendment due to a situation which develops locally then we may also take the decision to amend an itinerary appropriately.

If we have to cancel your holiday prior to departure you will be offered the option of an alternative trip (where any price difference will either be refunded to or covered by you) or a full refund of the monies paid.

If we have to curtail a holiday, then you will be refunded for any costs for the elements we have been unable to deliver, where we have been able to secure a refund from our suppliers. If we must reroute a holiday, then any basis for refund is determined on a case by case basis and dependent on whether the central holiday experience was provided or not.

Cancellation terms:

Please note that the following cancellation terms supersede those mentioned in section 7 of our general booking terms and conditions.

- More than 63 days prior to departure - Loss of deposit (including the full cost of flights or other services where paid at the time of booking)

- 63 to 43 days prior to departure - 40%

- 42 to 32 days prior to departure - 60%

- 31 or less days - 100%

Minimum age

The recommended minimum age for participation in our itinerary is 12 years old, however, for some activities and transfers, you may be joined by other guests and this may include some of a younger age than stated. Any younger participants will be fully supervised and the guides will ensure that their participation takes place only if the activities will be unaffected.

Very few hotels have a minimum age and there may be families staying at them with younger children, especially during the holiday periods. We do have some itineraries and destinations which are guaranteed to be adult-only, so if this is important to you please speak to one of our Travel Experts.

To drive a snowmobile, you must have a full driving licence and be over 18 years old.



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    Responsible relationships

    Over 16 years’ experience

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