Customer Reviews

  • An Aurora Hideaway at Christmas

    A review of Pine Bay Lodge - An Aurora Hideaway at Christmas by The Oakes Family
    23 December 2016

    The dog sledding on a snowy day was unique but we enjoyed everything - it was a terrific family vacation.

  • Northern Lights displays for 3 of the 4 nights

    A review of Harriniva - Christmas Northern Lights Quest by Kirsty & Andrew Wingate
    22 December 2016

    The snowmobiling to see the Northern Lights (was) fun and a perfect escape from any light pollution. We enjoyed our holiday very much, but we were blessed with clear skies and Northern Light displays for 3 of the 4 nights we were there.

  • Great sightings of the Northern Lights

    A review of Harriniva & Levi - Northern Lights Quest by The Harrison Family
    22 December 2016

    We had a fantastic guide, very knowledgeable, interesting, amusing. We had great sightings of the Northern Lights - by walking, snowshoeing and late-night snowmobile riding – were all excellent. Also great that guide was a photography expert who could assist us with settings on our cameras as well as taking some wonderful shots which he shared. Husky sleighing – fantastic - would happily have
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    done this for longer or as an additional day. The other highlight, for all of us, were the huskies and sleigh riding with them.
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  • We will be using Artisan Travel Company for other annual family trips too

    A review of Nellim - Christmas Aurora in the Wild by Aylwyn and Sharon Soo
    19 December 2016

    I would like to send my congratulations and compliments for providing such a wonderful holiday to me and my family. We travelled to Finland joining the "Nellim Christmas Aurora in the Wild" tour from 19th - 26th Dec 2016. It was really an amazing trip as Nellim Hotel is located at one of the most picturesque locations we have seen! We didn't expect to receive onsite support from Artisan
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    Travel Company surprisingly there was an Agency representative "Kat" was there to receive us when we arrived after a long flight. She quickly introduced herself and ushered us to the lunch buffet before providing us with more information. Throughout the trip, she was always readily available onsite at Nellim Wilderness Lodge Hotel and ready to jump into assisting us should we face any issues/problems. Her performance is certainly outstanding as a tour agency representative and she sets the gold standard for it! You guys have really chosen a good site and well-planned tour activities. If you guys could inform the owners Jouko and Mari that they have the best staff onsite and the food provided each day had its variety with a different flavour to it which allows us to enjoy after a day out in the wild. From the kitchen crew to the guides, I believe Nellim Hotel has given us a deep positive impression too. Please, send our regards to Kat on her well-done job and we will be using Artisan Travel Company for other annual family trips too in the near future too.
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  • Thank you for the perfect honeymoon!

    A review of Luosto Hotel Aurora – Tailor Made by Natalie Savage & David Walls
    12 December 2016

    I cannot say enough about how amazing our honeymoon in Luosto was. Even though our baggage was delayed in Helsinki, our Rep, Greta, was the most welcoming and friendly person we could have imagined. She was unbelievably helpful and even went home to see if she could get any of her own clothes to help us! Although our luggage turned up the next day, Greta went above and beyond. She continued to be
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    a helpful, smiley face throughout our trip. She is a credit to Aurora Zone! The Hotel Aurora was amazing. Although small, everyone was helpful and it was as if we'd known them forever! We had a set menu and found the food incredible and varied. The rooms were comfortable and clean. We had a room with a fireplace, which was perfect and a nice touch. We also spent a nice night in the glass igloo, which was lovely. Lapland Safaris, who we did our excursions with, were fantastic. We did a variety of trips and enjoyed every one of them. The standard of clothing we were supplied with and the support of the staff was great - much better than we had anticipated. Artsi was wonderful - we did a couple of trips with him. Our favourite trip was definitely the husky safari! Since booking our holiday we have been kept in contact with and had speedy responses to any questions. Booking was helpful and easy. The best holiday we've been on - we are already looking at booking again! Thank you for the perfect honeymoon!
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  • Specialist

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    Over 16 years’ experience