Coronavirus FAQs/Coronavirus Travel Advice
The Aurora Zone Customer Information on Coronavirus
Updated 23 April 2020
We know there are many questions surrounding the Coronavirus outbreak and your travel plans. Here, we answer as many of your questions as we can, and we will continue to update this page regularly.
As of 17 March 2020, The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide, this advice took effect immediately and was initially applied for a period of 30 days, however, it has been extended.
All clients affected by this have been contacted directly, and our team will work with them directly to make new arrangements.
We would like to reassure our clients that we endeavour to resume normal service as soon as it is safe to do so, and we are confident that our autumn and winter trips for 2020/21 will run as planned. Given this ever-changing situation, we have updated our booking terms to give you more flexibility and peace of mind for holidays departing in autumn or winter 2020/21 :
- Extended balance due dates on our autumn holidays so that we can monitor the situation and you won’t lose money if travel plans change
- Flexible deposits so you can secure your trip now with the flexibility to change if needed.
- Offering our expert advice for all travel concerns - we understand that many people are worried, and our travel experts are on hand to discuss any queries you may have
What’s more, all of our holidays remain ATOL-protected so you know that when you book withThe Aurora Zone, you are in safe hands.
Frequently asked Questions
Are you still running trips in spring 2020?
As of 17 March 2020, The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice takes effect immediately and applies initially for a period of 30 days. As the safety of our clients is our top priority, we are postponing all tours due to depart before 30 April 2020.
Are you still running trips in autumn/winter 2020/21?
As always, safety is our top priority and we are following advice from the World Health Organisation (WHO) and local authorities. We are taking bookings as normal for this period have no reason to believe travel plans for autumn or winter will be disrupted. We are very much looking forward to the new Northern Lights season.
How do I know if my trip is still running as planned?
I want to make a future booking, but I’m worried the travel advice will change?
You can book with The Aurora Zone and be assured that we are monitoring the situation and will communicate with you if there are any changes to your travel plans. Many people are continuing to book future travel and bookings for next winter are ahead of last year. Our new policies including flexible deposits and extended balance due dates have also been put in place to ease worries for future bookings.
Further advice for UK travellers
Though we endeavour to inform our customers of any significant changes, this is a fast-moving situation and therefore we also ask for our travellers to keep up-to-date with the relevant travel advice.
UK health authorities www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
FCO travel advice www.gov.uk/foreign-travel-advice
The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website travelhealthpro.org.uk/countries
The NHS website www.nhs.uk/conditions/coronavirus-covid-19