Coronavirus Travel Advice

Coronavirus Travel Advice

As a small, family-run company we have faced numerous challenges since COVID-19 began to impact our lives back in early March.

Our primary concern throughout has been to ensure the safety of our guests and to act as quickly as possible to make new arrangements for those impacted, or to provide refunds where possible. Our team has worked exceptionally hard to ensure that this happens.

We have also been working with our local partners throughout to ensure that our mutual responsibilities are met and that we all come out of this very difficult situation fighting fit.

We have been exceptionally grateful and touched by the overwhelmingly positive response from our guests who had their holidays either cut short or unavoidably cancelled due to constantly developing government guidance and restrictions. Most of our guests who were not able to travel as planned in March and April of 2020 have now successfully rearranged to a new departure date in 2021 to enjoy the holidays they were originally looking forward to; we promise they will be worth the wait!

Our local partners, most of which we have worked with for many years, have been outstanding both in working with our operations team to accommodate and assist our guests as events unfolded during their holiday, but also when rearranging bookings to alternative dates. Together we have been able to secure some high-value benefits for those guests who could not travel and have since postponed.

Future bookings and holidays
We are constantly monitoring the advice provided by the UK Government and the Foreign and Commonwealth Office, as well as the guidance provided by the governments in our destinations.

The situation across Scandinavia currently looks exceptionally positive. There has been a range of approaches from Finland, Sweden, Norway and Iceland but domestic travel is now open in all four countries and no serious COVID-19 outbreaks have impacted our remote destinations.

All suppliers are of course reviewing their procedures in order to provide additional peace of mind to guests when they do travel, and if you have any questions regarding this then please do not hesitate to get in touch.

If your trip departs on or after 1st September 2020:
All holidays departing after 1st September are expected to run as originally planned.

We continue to monitor local conditions, the FCO and all relevant governmental advice and will review all trips. We will update guests a minimum of 30 days prior to departure and we expect the final decision regarding travel will be made at 21 days prior to departure which is in keeping with industry guidelines.

Further advice for UK travellers

Though we endeavour to inform our customers of any significant changes, this is a fast-moving situation and therefore we also ask for our travellers to keep up-to-date with the relevant travel advice.

UK health authorities www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

FCO travel advice www.gov.uk/foreign-travel-advice

The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website travelhealthpro.org.uk/countries

The NHS website www.nhs.uk/conditions/coronavirus-covid-19

ABTA www.abta.com/coronavirus

Contact us

If you have any questions or concerns, then please do not hesitate to contact our customer service team on This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01670 785 785.


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The Aurora Zone was born from a desire to share Mother Nature’s greatest wonder with our clients. We’ve explored the destinations, researched the science, and fallen in love with the Scandinavian way of life. It’s our mission to pass this knowledge on to you, providing you with the very best chance of experiencing the magic for yourself on your Northern Lights holiday.

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