Coronavirus Travel Advice

Coronavirus FAQs/Coronavirus Travel Advice

The Aurora Zone Customer Information on Coronavirus

Updated 24 March 2020

We know there are many questions surrounding the Coronavirus outbreak and your travel plans. Here, we answer as many of your questions as we can, and we will continue to update this page regularly.

We are suspending all Northern Lights tours due to depart before 30 April 2020

As of 17 March 2020, The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice takes effect immediately and applies initially for a period of 30 days. As the safety of our clients is our top priority, we are postponing all tours due to depart before 30 April 2020.

All clients affected by this have been contacted directly, and our team will work with them directly to make new arrangements. If your holiday has been impacted by this, then please contact your travel insurance company at the earliest opportunity, as they should be your initial port of call for any claim and we will assist in any way we can.

We would like to reassure our clients that we endeavour to resume normal service as soon as it is safe to do so, and we are confident that our autumn and winter trips for 2020/21 will run as planned. Given this ever-changing situation, we have updated our booking terms to give you more flexibility and peace of mind for holidays departing in autumn or winter 2020/21 :

- Extended balance due dates on our autumn holidays so that we can monitor the situation and you won’t lose money if travel plans change

- Flexible deposits so you can secure your trip now and change your mind later without losing out

- Offering our expert advice for all travel concerns - we understand that many people are worried, and our travel experts are on hand to discuss any queries you may have

What’s more, all of our holidays remain ATOL-protected so you know that when you book withThe Aurora Zone, you are in safe hands.

Frequently asked Questions

Are you still running trips in spring 2020?

As of 17 March 2020, The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice takes effect immediately and applies initially for a period of 30 days. As the safety of our clients is our top priority, we are postponing all tours due to depart before 30 April 2020.

Are you still running trips in autumn/winter 2020/21?

As always, safety is our top priority and we are following advice from the World Health Organisation (WHO) and local authorities. We are taking bookings as normal for this period have no reason to believe travel plans for autumn or winter will be disrupted. We are very much looking forward to the new Northern Lights season.

How do I know if my trip is still running as planned?

Unless you have heard from us, then there have been no changes to your trip at this time and we are confident that our departures later in the year will run as normal. We will be in touch if your trip is changing or is postponed but if you have any queries please contact our team at any time This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01670 785 010.

I don’t want to travel anymore, are there cancellation fees?

We want to assure our clients that we are following all advice issued by the Foreign and Commonwealth Office (FCO), from whom we receive updates as soon as anything changes. We are confident that our trips later in the year will run as normal. However, we understand that there are concerns and you may not wish to travel anymore, therefore:

For departures after 30 April 2020

If you would like to postpone your holiday or transfer to another one, we will move your deposit free of charge to your new booking.

If you would like to cancel your booking, please get in touch with us directly to discuss your options: This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01670 785 010

We also recommend getting in touch with your travel insurance provider to discuss your coverage.

I want to make a future booking, but I’m worried the travel advice will change?

You can book with The Aurora Zone and be assured that we are monitoring the situation and will communicate with you if there are any changes to your travel plans. Many people are continuing to book future travel and bookings for next winter are ahead of last year. Our new policies including flexible deposits and extended balance due dates have also been put in place to ease worries for future bookings.

Advice for UK travellers

As of 23 March 2020, the UK is on a period of lockdown for 3 weeks. Though we endeavour to inform our customers of any significant changes, this is a fast-moving situation and therefore we also ask for our travellers to keep up-to-date with the relevant travel advice.

UK health authorities www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

FCO travel advice www.gov.uk/foreign-travel-advice

The National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website travelhealthpro.org.uk/countries

The NHS website www.nhs.uk/conditions/coronavirus-covid-19

ABTA www.abta.com/coronavirus

Advice for travellers outside the UK

Though we endeavour to inform our customers of any significant changes, this is a fast-moving situation and therefore we also ask for our travellers to keep up-to-date with the relevant travel advice. Ireland: Department of Foreign Affairs USA: State Department Travel Advisory Canada: Travel Advice & Advisories Australia: Smart Traveller information service New Zealand: SafeTravel

Contact us

If you have any questions or concerns, then please do not hesitate to contact our customer service team on This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01670 785 010.


Get an expert opinion

The Aurora Zone was born from a desire to share Mother Nature’s greatest wonder with our clients. We’ve explored the destinations, researched the science, and fallen in love with the Scandinavian way of life. It’s our mission to pass this knowledge on to you, providing you with the very best chance of experiencing the magic for yourself on your Northern Lights holiday.

  • Specialist

    Aurora knowledge and experience

    Unique holidays, in the very best destinations

    Expert guides – exceptional local knowledge

    Advice and guidance every step of the way

  • Comprehensive

    We include more in our holidays than any other Aurora operator

    Price Comparison guarantee

    No ‘from’ prices, everything you see is included in the price

    No hidden extras

  • Independent

    Proudly Independent

    The original and still the only dedicated UK Northern Lights tour operator

    Personal, hands-on service

    Fair and sustainable work ethos

  • Trusted

    100% ATOL and ABTA protection

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    Award-winning

    Responsible relationships

    Over 16 years’ experience